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Business Profile

Hotels

Comfort Inn & Suites

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Comfort Inn & Suites's headquarters and its corporate-owned locations. To view all corporate locations, see

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Comfort Inn & Suites has 2 locations, listed below.

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    • Comfort Inn & Suites

      2815 N Glenstone Ave Springfield, MO 65803-4743

    • Comfort Inn & Suites

      I 44, Exit 80 Springfield, MO 65803

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 5th, I checked into this hotel, with a check out date of August 7th. When I checked in I was told the cost of the room for the weekend would be 271.90 and that amount was taken out my account. On the 7th around 1am my charge was ran for 187.30, then three times for 206.56, next 276.56, 346.56, 266.93, 100.00, 50.00, 30.00, 187.30, 3.56 and 2.41. I spoke to the lady at the desk and she explained the initial 271.90 was a preauthorization but due to some supposed things we complained about they gave us a discount and re-ran the card. I asked the lady you didn't have to re-run the card since the amount that was taken out initially was higher and I should have received a refund. She explained we don't do it that way but she was going to contact her manager to have the preauthorized amount to cover the room and my card shouldn't be charged but it was and I told the at the desk and she said she would take the card out the system all together but even after that it was ran 3 more times. I again spoke to the lady and she said that it was the night shift system that was charging the card and only her manager could fix the issue. She said I am going to her house when I get off at 3pm and I will call you. Now at this point it was around 10am and I hadn't even checked out the room. When I finally checked out at 11am, she explained I cant give you a receipt or close out your room until I go to my manager's house and have her take it out the system completely and you will basically get the room for free. It is now 9pm and I still have yet to receive a call or email receipt. I will say nothing was charged to my account except the 271.90 because I locked my account, so every time they ran my card it declined. I believe they are trying to steal money because I am a retired police officer of 23 years and have seen this before. This was just a short version because of the lack of space to explain everything.

      Business Response

      Date: 08/11/2022

      Guest did not pay for stay. We never obtained an authorization and had to adjust off all of his charges. Again, he was not charged. 

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