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Business Profile

Hotels

Lamplighter Convention Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The photos and the "amenities " on the website are false advertisement. They do not have a pub or a restaurant on site. They do not use the silver serving dishes for the breakfast, it was served out of crock pots. They do not have exercise room as advertised. I have included screenshots of these "amenities " they are advertising and do not have.The people who live there hang out 24 hours a day in the lobby and make you feel absolutely uncomfortable. The man in the electric wheelchair ran over a child at 10pm and it was chaos in the hallway. A person who lives there dog pooped three times in front of me and my door as she was attempting to pull him out of the building. We got a nonsmoking room and my daughter immediately was thrown into an asthma attack into walking into the first room due to the smell of smoke. We were offered a different room. We went and bought towels at the local ******* due to every towel having dried blood on it. Our room had an exposed outlet. The shower did not drain. The windows were bolted shut. Construction areas open and accessible in public areas.We got yelled at for making a wrong turn to find the ice machine. The pool and the jacuzzi were green. Nobody, not a single guest was in them. Breakfast was disgusting. The milk was 55 degrees.

Lamplighter Convention Center is NOT a BBB Accredited Business.

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