Complaints

This profile includes complaints for Bass Pro Shops's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bass Pro Shops

  2500 E Kearney St Springfield, MO 65803

  
• 

  Bass Pro Shops

  1365 S 5th St Saint Charles, MO 63301-2457

• 

  Bass Pro Out Door World

  2501 Bass Pro Dr Grapevine, TX 76051-2009

• 

  Bass Pro Shops

  112 261055 Crossiron Blvd Rocky View County, AB T4A 0G3

• 

  Bass Pro Outdoor World, LLC

  801 Bass Pro Ln Cary, NC 27513-2420

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 06/08/2025. Package said it arrived , but I never received it. I was home all day, no packages were delivered to my unit and I contacted ******** the following day with this issue. The lady on chat had said she would reship or refund me and asked me what I preferred, I asked her how long the reshipment would take (these were gifts for family I was going to visit out of state). When I asked her, she then responded with "Can you ask your apartment manager to send out an email to everyone regarding the package". She then immediately sent me a chat saying "Unfortunately I can't do anything. Call this number" and provided me with the number to their ***************** I was so annoyed that I was directed there but understand that there are protocols to things so I just waited until I spoke to someone. The lady who answered was ridiculously rude. Asked for my order #, told me "Carrier provided photos at different angles and that's proof of delivery". Yes, the carrier did but that's only because they were delivered at different times so it was different people. And whether it was different angles or not, I explained to them that it was not my unit (I don't have mats) and I would be more than happy to show them what my unit looks like. The lady on the phone continued to RUDELY say "Your claim was denied we are not helping you with this. Dispute it with your bank". I responded with "It took y'all 4 minutes total to deny a claim?" She said "Yes. Dispute it with your bank". I didn't even know I was opening a "claim", I was really just reaching out to customer service to see if there was anything that could be handled PROMPTLY instead of me having to jump through hoops. I shop at Bass Pro all the time during the holidays, In person of course but I recently moved to ** and the closest one is hours away so I ordered online.Super disappointed in customer service and the way they handled this. I would NEVER have expected this type of customer service from *******

  

  Business Response

  Date: 06/12/2025

  We have contacted ***** to check on the delivery. The customer might want to check with the apartment manager or with the neighbors.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
  

  A neighbor had received the packages & brought them to us. 
  

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of sunglasses. They offered me a sun protect 13 month warranty. I asked them if I can return the sunglasses to any basspro shop for the warranty. They said no problem. I had to file a claim and because this was a gift for my son and Islamorada He would have to return them to the Bass pro shop there Now theyre telling me I have to go to the original store of purchase so now two people have told me false information and taking my money this product and they are not sticking by what they tell you saying you can go to any store and return them for the claim

  

  Business Response

  Date: 06/10/2025

  Dear Sir,

   

  I apologize for any confusion but after speaking with my Sunglass Hut Manager to ensure I wasnt mistaken I was able to confirm that you can indeed return these to any Bass Pro Sunglass Hut.  There may have been some confusion if an attempt was made to return the glasses to another location such as a stand-alone shop in a mall.  That we are unable to do but as long as you are returning it to a Bass Pro Shop you should be fine.

   

  Hope this helps,

  **** ******

  General Manager

  Bass Pro Shops **************

• Initial Complaint

  Date:05/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order at Bass Pro that included ammunition, for the second time now I have had over half my order canceled. This time it was during a promotional rate for club members, in which case the total amount would not reach that monetary value to qualify. They have the worst customer service, you get pretty much oh well nothing we can do. I understand being out of stock, but at least a retailer the size of Bass Pro should have a way to cancel and order, or at least a chance to substitute an item especially during an incentive offer time.

  

  Business Response

  Date: 05/30/2025

  We will contact the customer with a resolution.

  Customer Answer

  Date: 05/30/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new sig cross 6.5 CM . Paid ******* cash with 2 boxes of shells. Before receiving the gun the sales *** says we cant sell you the gun because its already in someone elses name. Before this they nocked the gun off on the floor on the concrete. So I wanted my money back anyway. (Witch I did get)So unfortunately I didnt get the gun. What bothers me is the person that does get this gun will not be informed about it hitting the ground. I know its a long shot but I hope who ever gets this gun sees this before. Serial # is *********. Ill never try to buy another gun or anything from bass pro. This was the LawrencevilleGastore.

  

  Business Response

  Date: 05/21/2025

  Thank you for letting us know.

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 2nd 2025, me and a friend drove 45 minutes to the Bass Pro in **********. As we walk in me and my ***** immediately get jumped on by ***, the man whose job it is to try and get people to sign up for bass pro cards. Me knowing the tactics, immediately tell the man I already have a card and I am all set, to which he respond I can increase your limit and continues on his pitch to my friend who is enticed by 20 free dollars to spend. me thinking that the person isnt lying to get me to sign up for a new card, because he told me he would increase my limit, decides its worth the free hat to fill out the paper work for an increased limit to a card i barley used. Only to find out the man lied, and tells me he is printing me a new card. there was another employee who had to step in and calm my friend down and i down, as the original employee *** tries to lie, even tho we bkth heard him say increased limit, that he would never say increased limit. *** even tried to convince us that the gentleman who stepped in was his boss. to which the very polite employee admitted he wasnt his boss and he couldnt help us any further then looking for items in the store. In short, this means *** was lying again. This added a hard inquiry to my credit and I am extremely upset about it, especially because the man flat out lied about the credit limit increase, and didnt clarify there would be a second card until after I filled out the information on the tablet. this is an extremely shady tactic to meet whatever quota this employee is trying to hit, and if he worked for my company I would fire him immediately.

  

  Business Response

  Date: 05/08/2025

  We will review and contact the customer.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The trolling motor does not even power up. They replaced it the same day with another that had the same problem.When I returned the replacement, they refused to help and told me to contact the manufacturer.

  

  Business Response

  Date: 05/05/2025

  We will review the issue and contact the customer.

  Customer Answer

  Date: 05/07/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (Order W245479012) totaling $2,660.41 with Bass Pro Shops using valid gift cards. Bass Pro canceled the order without shipping the items, yet they refused to issue a refund for the gift cards used. They demanded proof of purchase for these gift cards, a requirement not outlined in their Terms of Use, Gift Card Terms, or Return Policy.Their policies explicitly state that gift cards are redeemable online and in-store, do not expire, and do not require proof of purchase for refunds on canceled orders. Bass Pro Shops' refusal to refund the canceled order is unjustified and breaches their published terms and conditions.Additionally, ******** has locked my account, restricting my ability to make future purchases online with valid gift cards, despite having no legitimate reason to do so according to their own stated guidelines.I request the following resolutions:A full refund of $2,660.41 for the canceled order to the original gift cards used, or alternatively provide a refund via check, cash, new gift cards, or deliver the originally ordered products.Immediate reactivation/unlocking of my account for future online purchases.Assurance that Bass Pro Shops will adhere to their published policy of accepting gift cards for online purchases without imposing additional undocumented requirements.This practice by Bass Pro Shops is misleading and unfair, warranting immediate corrective action and a formal resolution.

  

  Business Response

  Date: 05/01/2025

  We are reviewing the order and will contact the customer.

  Customer Answer

  Date: 05/02/2025

  Complaint: 23273422
  
  I have reviewed the business' response and am rejecting it because:
  
  The business continues to falsely advertise gift cards as redeemable online, yet systematically cancels online orders after purchase. After receiving a refund in the form of gift cards, I attempted to place another online order (Order W251341144 on May 2), which was again promptly cancelled. Subsequently, ******** confirmed via email that the company will no longer accept any online orders from me. This action directly contradicts the terms advertised at the point of sale, causing significant inconvenience and additional costs due to limited store availability and the broader selection of products available exclusively online.
  
  I demand either the reinstatement of my ability to use these gift cards online, as originally advertised, or an immediate full refund. If this issue remains unresolved, I intend to pursue legal action and report these practices to relevant consumer protection authorities.
  
  Sincerely,
  
  Keerthi Tharaka *********** Mudiyanselage

  

  Business Response

  Date: 05/05/2025

  Under this link

  ***************************************************************************************

  We state:

  You agree to accept responsibility for all activities that occur under your Account. We may suspend or terminate your Account at any time, for any reason or no reason and without prior notice to you.

  The customer purchased the gift cards from a third party and was advised if he wanted a refund for the gift cards to contact the place of purchase.

  Customer Answer

  Date: 05/06/2025

  Complaint: 23273422
  
  I have reviewed the business' response and am rejecting it because:
  
  Bass Pros statement misrepresents how gift cards work and attempts to shift accountability. When consumers purchase ******** gift cards through authorized third-party distributorssuch as ******** are acquiring cards marketed as redeemable both in-store and online, as stated in Bass Pros own Gift Card Terms.

  
  Once a gift card is activated and visible in the purchaser's account, it is non-refundable by the distributor. Third-party distributors have no ability to deactivate or refund these cardsthat power lies solely with Bass Pro. Thus, Bass Pros suggestion to seek a refund from the distributor is both unreasonable and disingenuous.

  
  If Bass Pro chooses to reject or disable the use of their own gift cards without cause, while also refusing to refund or deliver the purchased goods, they are effectively stripping the cards of their value. This practice is misleading and borders on fraudulent: Bass Pro profits from the sale of these cards but evades responsibility when the buyer is unable to redeem them.

  
  If Bass Pro refuses to honor these gift cards or deliver the canceled order, they must provide a refund directlywhether through reissued gift cards, a check, or another reasonable method. Otherwise, this represents an unfair and deceptive business practice.
  
  Sincerely,
  
  Keerthi Tharaka *********** Mudiyanselage

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just purchased handgun and gun was shipped to **. ** is shipping gun back but a *** at your store said that couldnt be done. I just need to get my money back. However I am just noticing after I purchased gun the receipt says gun sales are final. So how do I get the gun or what do I do?

  

  Business Response

  Date: 05/12/2025

  We are contacting customer for more information to check on the status.

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my first boat from the *******, ** Bass Pro location in 2010. I went in to the store and they did not have my selected boat in stock and it had to be ordered by the boat center. The purchase went smoothly and I received a $500 gift card in mail. On 2/8/25, I went in to purchase my next boat from the same location of which a $500 gift card came with the purchase as advertised online and shown in store. I went to the store and worked with **** *******, boat salesman, to buy the boat. **** did not have the boat in store and had to have it ordered. **** sent the purchase to *****, the boat center manager to be made. I followed up with **** on the order 2 weeks later and he advised me to come to the store because ***** refused the purchase claiming the website price of the boat that **** and I viewed was fake. I went to ********, where **** and I went into ******* office to pull up Bass Pro's site to all verify that website/prices/gift card offer was valid. He then ordered the boat. **** told me that I would receive a $500 gift card. Jasmine completed final documents and told me that the gift card would be received by email. After a week, I called to follow-up on the gift card again to no avail and left a complaint message with customer service. ***** called back after receiving that complaint and told me that he would need to check with corporate to determine whether I qualified for the gift card. I was confused as to how I would not qualify, but have been waiting over 2 weeks now on a response or my gift card. I would like to receive the $500 gift card that comes with the purchase of a new boat sent to me by mail or email as verified by all parties while in store.

  

  Business Response

  Date: 05/01/2025

  Customer was updated on the status of the gift card.

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ***** **

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is Bass Pro Shop willing to make this right and keep

  

  Business Response

  Date: 04/29/2025

  Customer was contacted and issue was resolved.

  Customer Answer

  Date: 05/07/2025

  Issue has been resolved. Thank you!!