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Business Profile

Lawn Mowers

417 Mowing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** Jones responded to my request to repair my front yard on 05/02/2023. He told me that we needed to wait until fail and I contacted him in August. Subsequently a employee arrived on 09/22/2023 that employee was not prepared for the scope of the job and he came prepared to do something else. He did not have what he needed to do what he was suppose to do so he left. He returned on 09/28/2023 So, he did the work and he forgot to bring sprinklers and he said that he would return with sprinklers because the grass seed needed to be watered daily. He never returned with the sprinklers. I finally sent a text on 10/06/2023 asking about the watering and I got a reply from Shawn saying that **** will bring the sprinklers. That is that last I heard from anyone. I sent another text on 10/12/2023 stating the seeds are not germinating because it was not getting watered properly. They totally stopped responding to me. So, then I received a notice of a outstanding bill on 11/01/2023 in the amount of $885.00. They did not follow through with providing the sprinklers, the grass is not germinating, there are section where the grass is not even growing, and I have weeds all over my yard. I will be talking to my attorney about this. I would like the billing to reflect what was done and not done.

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    417 Mowing was doing our lawn service. I asked to stop the service on July 1st, 2022 because the property was sold. I found out I paid Invoice ***** twice and I have been asking for a refund but I haven't gotten any responses from them. I want them to refund the overpayment.

    Business Response

    Date: 09/01/2022

    We didn't double invoice the customer, our system doesn't allow for that to happen.  What happened is that he had service invoice that past due; it's for the same amount.  I'll provide a copy of the billing.

    Customer Answer

    Date: 09/01/2022

    Complaint: ********



    I am rejecting this response because: I wasn't billed twice. I just paid the same invoice twice by mistake.  I texted them to stop the service on July 1st, therefore  I am not responsible for the any service after July 1st.







    Sincerely,



    *** ***

417 Mowing is NOT a BBB Accredited Business.

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