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Business Profile

Magazine Distributors

Publisher's Clearing Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Distributors.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    file no-*****-0424-1-2 *************** 1 yr 52 issues $118.00 reason-did not get magazine sent check 5/1 they cashed check on 5/14 can not get intouch with them requesting full refund $118.00

    Business Response

    Date: 07/05/2024

    We received customers payment on ******* for *************** and submitted her order immediately to our magazine clearinghouse on 5_15_24.  We apologize for the delay in receiving your *************** but there is a longer process with mailed subscriptions as opposed to online subscriptions.  After you have mailed your check and renewal offer to us it may be in the **** mail system for up to a week or more.  Once we receive your mailed order, we process it withing two days and forward the order to our magazine clearing house.  They then bundle all the various magazine orders and forward them to numerous publishers.  The publishers then process the magazine orders and submit them to their printers where it is printed and eventually mailed to the subscribers.  So, the first delivered issue of a magazine order to your mailbox is a fairly lengthy process. 

    We have a no questions asked refund policy  we will mail her a full refund of $118 on 7_5_24.  We anticipate she will begin receiving the *************** she ordered through us shortly.

    Customer Answer

    Date: 07/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted payment on 2/13/24 for a renewal of *************** and see check was cashed 2-29-24. I have contacted company many times via phone and have not gotten anywhere. My file number on the invoice is: 62913-0124-2-2. As stated on the invoice, I am requesting the 'unconditional money back guarantee on all unmailed issues' in the amount of $118.

    Business Response

    Date: 06/11/2024

    We researched this complaint, and she did mail a check and purchase a ***************.  We are contacting *************** today to inquire why she is not receiving her magazine.  We are mailing her a refund for $118 today and will have People reissue her magazine that she paid for but is not receiving.  We apologize for the inconvenience this has caused our customer.  We will email her keep her appraised as to why she did not receiver her magazine as expected,as soon as we clarify it with ***************.  SincerelyPCS.

    Customer Answer

    Date: 06/13/2024

    Interesting enough, I received the requested *************** June 12, 2024, one day after I initiated the complaint.

  • Initial Complaint

    Date:06/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    File No *************** I received an offer to renew *************** from Publisher Clearing Services, LLC. I sent them a check for $118.00 in April, which was cashed. I've tried finding the subscription renewal and could not find it. I sent a letter on May 24, 2024, requesting to receive the 2 issues that were not sent. I feel like this is a scam. The information said if you are not happy, they will issue you a refund within two weeks. I have not even received an acknowledgement that they received my letter. I would like a refund. Is this company scamming people?

    Business Response

    Date: 06/03/2024

    We received customers payment on ******* for *************** and submitted her order immediately to our magazine clearinghouse on 4_26_24.  We apologize for the delay in receiving your *************** but there is a longer process with mailed subscriptions as opposed to online subscriptions.  After you have mailed your check and renewal offer to us it may be in the **** mail system for up to a week or more.  Once we receive your mailed order, we process it withing two days and forward the order to our magazine clearing house.  They then bundle all the various magazine orders and forward them to numerous publishers.  The publishers then process the magazine orders and submit them to their printers where it is printed and eventually mailed to the subscribers.  So, the first delivered issue of a magazine order to your mailbox is a fairly lengthy process. 

    The customer indicates she mailed us a letter on May 24th 2024 requesting a refund which she complains she has not received yet.  Since here letter was mailed less than ten days ago, we have not received it yet.  However, we have a no questions asked refund policy so even though we have not had time to receive her refund request letter, much less send her a check, we will mail her a full refund of $118 on 6_4_24.  We anticipate she will begin receiving the *************** she ordered through us in several weeks.

  • Initial Complaint

    Date:05/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband renewed our people magazine by sending Publisher Clearing Service $118 by check on March 25 and they cleared the check on April 10th. Still no magazine. No way to get ahold of them .

    Business Response

    Date: 05/22/2024

    We received ******************** check for *************** and submitted her order immediately to our magazine clearinghouse on 4_14_24.  We apologize for the delay in receiving your *************** but there is a longer process with mailed subscriptions as opposed to online subscriptions.  After you have mailed your check and renewal offer to us it may be in the **** mail system for up to a week or more.  Once we receive your mailed order, we process it  and forward the order to a magazine clearing house. They then bundle all the various magazine orders and forward them to numerous publishers.  The publishers then process the magazine orders and submit them to their printers where it is printed and eventually mailed to you.  So, the first delivered issue of a magazine order to your mailbox is a fairly lengthy process.  Having said that--we do not cancel remitted orders so you should begin receiving your magazine within two to three weeks.  If you have not received your People by then please email us back and we will process a trace with the publisher.  In the mean time we have a 'no questions asked' refund policy stated prominently on our offers. We will mail your refund for $118.00 on 5/24/24.   Sincerely--PCS.


  • Initial Complaint

    Date:05/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased *************** from this company and never received the magazine. I wrote to BBB earlier. I still am waiting for a response and case number. Thank you.

    Business Response

    Date: 05/01/2024

    We have reviewed ****************************** complaint regarding non-delivery of her magazine.  Our records indicate that we just received her order on 4/16/24.  We remitted her order to our clearinghouse on Monday 4/18/24.  We received this complaint on 5/1/24.  That leaves the publisher 10 days to receive, process, print and mail via the **** to deliver ****************************** magazine to her address.  That is impossible to accomplish by ANY magazine company.  If ************************** does not receive her magazine by 25 days from today she can email us on our customer service email address and we will mail her a full refund.

    Customer Answer

    Date: 05/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a renewal for *************** to the company.Address was ******************************** It was for file number 47707-0124-2-2 It was my check dated 2/14/24 #**** for $118.00 and I never received a renewal. No magazines since it expired, I want a refund of my money,

    Business Response

    Date: 04/29/2024

    Dear Ms. ********* received your check for *************** and submitted your order immediately to our magazine clearinghouse on 2_28_24.  We apologize for the delay in receiving your *************** but there is a longer process with mailed subscriptions as apposed to online subscriptions.  After you have mailed your check and renewal offer to us it may be in the **** mail system for up to a week or more.  Once we receive your mailed order, we process it withing two days and forward the order to a magazine clearing house.  They then bundle all of various magazine orders and forward them to numerous publishers.  The publishers then processes the magazine orders and submit them to their printers where it is printed and eventually mailed to you.  So, the first delivered issue of a magazine order to your mailbox is a fairly lengthy process.  Having said that, we have a no questions askedrefund policy so we are mailing you a refund check for $118 on 4_30_24.  We anticipate you will begin receiving your *************** shortly.  SincerelyPCS.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    File No 31221-0124-2-2 I received an offer to renew *************** from Publisher Clearing Services, LLC. I sent them a check for $118.00 in February, which was cashed. I've tried finding the subscription renewal and could not find it. I sent a letter on March 27, 2024, requesting a refund. I feel like this is a scam. The information said if you are not happy, they will issue you a refund within two weeks. I have not even received an acknowledgement that they received my letter. I would like a refund. Is this company scamming people?

    Business Response

    Date: 04/29/2024

    Dear Ms. ****** received your check for *************** and submitted your order immediately to our magazine clearinghouse on 3_1_24.  We apologize for the delay in receiving your *************** but there is a longer process with mailed subscriptions as apposed to online subscriptions.  After you have mailed your check and renewal offer to us it may be in the **** mail system for up to a week or more.  Once we receive your mailed order, we process it withing two days and forward the order to a magazine clearing house.  They then bundle all of the various magazine orders and forward them to numerous publishers.  The publishers then process the magazine orders and submit them to their printers where it is printed and eventually mailed to you.  So, the first delivered issue of a magazine order to your mailbox is a fairly lengthy process.  Having said that, we have a no questions askedrefund policy so we are mailing you a refund check for $118 on 5_2_24.  We anticipate you will begin receiving your *************** shortly.  SincerelyPCS.

    Customer Answer

    Date: 04/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:02/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2023, I received and responded to a solicitation to extend my ***************** subscription. I sent a personal check in the amount of $118.00 to Publisher's Clearing Services (PCS) dated 10/23/24 which was promptly cashed and clear my bank on 11/2//23. My original subscription was scheduled to expire in Nov 2023. By early December I realized that I was no longer receiving the magazine and placed a call to PCS (no way to actually speak to anyone) and left several messages. In early Jan 2024, using their website, I sent a message explaining the situation and sent another one in mid ************** I wrote a letter to them w copies of the check and proof of it being cashed on Jan25, 2024. I have never received any type of response nor my magazines. What I have received are additional solicitations from PCS to subscribe to ***************** in the amount of $118.00. This whole thing feels fraudulent to me with PCS deliberately trying to take advantage of an 80plus year old women. I now realize that I was never dealing with the actual publisher of ***************** but a scam company as I have subsequently have received offers from "People" at a price of $81. I would appreciate any type of assistance you can provide. Thank you, *********************** (PCS File# *****-0124-2-2)

    Business Response

    Date: 02/26/2024

    Dear BBB,

    Unfortunately, PCS customer service cannot locate ********************** letter from early 2023.  We are not implying that she did not mail us a letter, either we simply did not receive it or if we did, we mistakenly dropped the ball in responding to it.  In any event, we have already mailed ****************** a refund for $118.00 last Thursday check no: 2616.  She should receive her check shortly. 

    As for ********************** comment "This whole thing feels fraudulent to me with PCS deliberately trying to take advantage of an 80plus year old women...."  We take great exception to ********************** false and libelous statement. PCS is authorized to solicit over three-hundred magazine titles, with *************** being among them.  And PCS has absolutely no age demographic information on any of our subscribers!!

    Sincerely--PCS

    Customer Answer

    Date: 03/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  A refund check has been received as well as a handwritten note that they have resubmitted our order for a subscription for People Magazine.  Interestingly enough, the hand written note was written on our letter to them dated January 25, 2024.

    Thanks to the BBB for coming to our assistance.


    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/2/23 I paid $118.00 online to Publisher Clearing Services, LLC to renew subscription for ***************** I have tried numerous times to contact them by phone at **************. It is impossible. I wrote them a letter along with a copy of their renewal notice requesting a full refund on 9/29/23 to which they never responded. Their refund policy states they will refund money within 10 days of receipt of my request. To date, I have NOT heard from them nor received any type of correspondence. The file number on their renewal is 8640-0723-1-2 I would totally appreciate any help you can give me as I feel I am being taken advantage of.Thank you

    Business Response

    Date: 11/03/2023

    We are unclear about ************************** complaint.  She states that that she paid $118.00 online for People Magazine.  We do not have any online presence so we are not sure who she actually paid for that subscription.  On the BBB declarations page she attached a copy of her auto insurance policy with Progressive auto insurance company.  In any event, she did subscribe with us via our mailed offer for People on 8/23/23.  She should have received he People by now.  Regardless--we do have an absolute refund policy so we are mailing her an check for $118.00 on Monday 11/6.  Sincerely-PCS.

Publisher's Clearing Services LLC is NOT a BBB Accredited Business.

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