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Business Profile

Medical Equipment

Bach's Medical Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to lodge a complaint against **** Medical for Electronic Harassment, Deceptive pricing and failing to resolve billing issues in a timely manner.I wish to have all electronic communication ceased and my billing issue resolved or I will be contacting the ******** Attorney General on this matter. I have All documentation and recordings from all interactions with **** Medical/Adapthealth ********.On April 5th, 2023 I called Bach Medical Supply about pricing on some supplies for my CPAP therapy. I was informed after giving them all my ******************** information that my bill would be $40 some dollars. I went ahead and ordered the supplies from them.After receiving a bill for $157.63 I was told that was due to Co-pays and deductibles it was higher than quoted. I was given the choice to return the items so I did. I have a shipping label, tracking number and a proof of delivery but even after 5 calls to the billing department over 2 months it has yet to be resolved.I have uploaded supporting documents and full description of each call to the billing department.Here is my main frustration, I have done everything they have asked and its going on 2 months with no resolution in sight. It is not worth anymore of my time to call them as every time I do I get basically the same response. In the mean time I have now received a letter saying my account is Seriously Delinquent and if not paid in 10 days it may go to collections. Also I am being harassed by ********** and Robo-Texts to my cell and Robo-Calls to my house phone. Here is a listRobo-Texts:May 26th at 10:52 am May 26th at 12:26 pm June 8th at 12:19 am July 5th at 10:19 am July 5th at 1:42 pm July 6th at 10:35 am July 6th at 1:58 pm July 7th at 10:51 am July 7th at 3:54 pm Robo-Calls to my Cell Phone:July 5th at 8:44 am July 7th at 9:04 am Robo-Calls to My Home Phone:April 4th at 4:26 pm June 21st at 10:33 am June 22nd at 10:05 am June 23rd at 3:04 pm July 5th at 8:32 am July 7th at 8:19 am

    Customer Answer

    Date: 08/03/2023

    This case can be closed. On August1 2023,  I received a letter from the company admitting that indeed I had returned all the supplies to them and my total owed was now $0.

Bach's Medical Supply is NOT a BBB Accredited Business.

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