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Business Profile

Motels

Sleep Inn Medical District And Wildlife Museum

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at the Sleep Inn in Springfield, ** ***** while I was in the process of moving to **** on March 1st, 2023. My Greyhound ticket was cancelled and had to rebook it. While staying there I used the designated smoking area everytime. Even doing that I was charged the $250 because I field strip my cigarrettes and put them in my pocket because old Army habits are hard to quit. Because I threw the cigarrette butts away in the trash they used that as proof I smoked in the room. I am a chain smoker and my clothes probably smelled like smoke. But I did not smoke in the room. I filed a complaint with Choice Hotels which is the ************** and talked with the Manager *********************. "They use a special expert when it comes to this." Compartmentalization and no accountability as to who made the decision to rip me off of $250. Now I had to refinance a loan just to survive because of this unexpected expendature. They refuse to refund me the money because they "had" to clean the room. They should have to add a clause in the no smoking policy that if "they think you did" automatic charge of $250. If your clothes smell like smoke you will be charged $250. I am glad to be away from the greedy town of Springfield, MO which will rip you off everytime you turn around and leave you homeless on the streets to get harasssed by the police department.

Sleep Inn Medical District And Wildlife Museum is NOT a BBB Accredited Business.

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