Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/13/2024 $ ******** Service Did not duplicate the problem Business did not try to resolve the problem RO # ***** The issue does not involve advertising PS , I hate being lied to & or put together .

  

  Business Response

  Date: 05/22/2024

  Our customer brought in his 42 year old bike which he recently bought as a "good deal" that was not running. He was concerned that it might have some issues, but we told him that first we had to get the bike running. We rebuilt 4 carbs and synced them, replaced fuel hoses, installed fuel filter, installed new battery, replaced carb boots and intake boots, replaced petcock, replaced spark plugs and air filters. We were able to get the bike running. After the customer picked up his bike, it eventually stopped running. He was fully aware that after we get the bike running, it may have additional issues. These conversations were recorded over the phone. He is now unhappy that his bike is no longer running. Unfortunately, the only way to move forward is a very expensive trial and error process, one that includes a 42 year old bike with fragile original parts and no way to purchase replacements other then rebuild yourself or take off another used bike. Realistically, the cost of these repairs would very quickly eclipse the value of the bike.
  
  This type of repair is most normally done at home by someone who is very mechanically inclined. Customers don't want to be charged for trial and error, rebuilding and building, just to potentially not even figure out the issue. We told him that we would look more into his bike this winter when we had the man power. We preformed the initial repair just as we described over the phone. We were able to get his bike running. He was informed that this was necessary and that more issues may arise after that.
  
  We completely understand why the customer is unhappy but we feel this should be directed at whoever he purchased this bike from. We did agree to retroactively give the customer a 15% discount on the entire invoice as a gesture of good will.

  Customer Answer

  Date: 06/03/2024

  I communicated with you in good faith so you have the chance to put your house in order , instead you chose not to assume any responsibility . 

  The main reason I dropped off my Honda at your dealership is because I bought a 2023 Honda CRF 300 Rally with ABS  .  
  Being a customer I entered into a contract with your dealership in full trust  .

  The other the reason I dropped off my bike at your dealership is because your mission statement on your website  : 
  
  HONDA OF THE OZARKS MISSION STATEMENT
  SUPERIOR SERVICE
  CHECK OUT HONDA OF THE OZARKS (HOTO)'S STATE OF THE ART SERVICE DEPARTMENT! IT'S A MUST SEE! WITH TECHNICIANS CERTIFIED FOR HONDA, ******* ******* POLARIS, KAWASAKI, VICTORY, AND HARLEY ********* THE SERVICE DEPARTMENT IS SURE TO EXCEED YOUR EXPECTATIONS. WITH WELL OVER ONE HUNDRED YEARS OF EXPERIENCE, THERE'S NO REASON NOT TO BRING US YOUR MOTORCYCLE. WE PROUDLY WELCOME ALL BIKERS AND SERVICE ALL BRANDS.

  At the time I dropped off my bike at your dealership the motorcycle that I owned and pampered for 10 years was in operating in drive-able conditions , just the charging system was not working properly . 
  

  PS : A few days later on the garage floor I found an oil leak , It was dripping oil from the bottom of my bike . 
  

   

   

  Customer Answer

  Date: 07/03/2024

  I would like to add the following information. Dropped off my bike to the dealership and enter into a differ contract. Two days after delivery of the bike. The motorcycle shows the problem. I called the dealer the complaint about this problem and found out that the dealership didn't work on his motorcycle. Because it was too old and they don't have skill workers to work on this type bike. The dealership didn't communicate with me and first therefore I have the options to look for another company to work on my bike. I feel the company wasn't telling the true. 

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 15th bike brought in for minor repairs Noone knows when where or what is done with my bike. I have the insurance Check that the insurance company sent me for the minor repairs there's that needed to be done to my bike and now the insurance is getting hold of me because I have yet to cash the check which is rowed out to me in to Honda of the ozarks I call every week now I called today and they said I don't know we don't have any paperwork on your bike I'll have to call you back they never call me back they've been saying this for 3 weeks

  

  Business Response

  Date: 10/24/2022

  The customers vehicle had 1 part that remained on back order until we received it on 10/13. We had the repair completed on 10/19 and the customer came and picked up her vehicle on 10/21.
   

  **** *****