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Business Profile

New Car Dealers

Acura of Springfield
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Acura of Springfield's headquarters and its corporate-owned locations. To view all corporate locations, see

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Acura of Springfield has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Jagger T

      Date: 10/29/2022

      Last year we had bought a **** focus and was told that its a great car and very reliable. About a few months ago the cars transmission started to shutter when taking off. Come to find out this model car was under a lawsuit for a bad transmission and theres no fix but replacement. So we took it back to Acura to see about trading in. The sales person stated they had another focus that was under that lawsuit that theyre replacing the transmission and going to re-sale the car. I asked how long they knew about the lawsuit and they said around 3 years. They sold me a car knowing about the lawsuit and didnt disclose the information to me at the time of buying the car. So they ran my credit again and told me that I would have to trade in the car plus $3000 for the transmission replacement. They sold me a car that was going to fail in the near future to make money. I called **** and told them what was going on and theyre taking care of the trade in. Acura has lost my business considering Ive bought 3 cars from them the past 2 years.

      Acura of Springfield

      Date: 11/02/2022

      Mr *********** I'm sorry to hear about this situation. I'd be more than happy to look into it further for you. I'm not aware of a lawsuit against **** for transmission issues, but to my knowledge, the transmission issue should be covered under the extended repair agreement on your Focus. Feel free to reach out to me at ************.Thanks,*******************

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