Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kinda of a long story but gotta start somewhere. i originally inquired about a 2018 **** fusion they had listed for fairly cheap. I was told it was in good shape, everything was together and it was a recent trade *******. Or so I thought.that first day I got the video tour, the picture that are for some reason in black and white and and OTD price on the car and a ************ this is going great.Or so I thought I then checked the carfax and noticed it wasnt clean, it had some structural damage. Ok, that's not always disqualifying but definitely concerning.I told them i'd need a couple days to think on it.Yesterday, afte 5 days and having narrowed down my search Id texted them back and asked if the vehicle was still available.Yes, I was told, I asked more about the damage and was told it was simply metal coming off of the mudflaps.Ok that's not bad So I , like an idiot I guess, told them to run an application and get me final numbers. After weeks of searching I finally had my car But wait After a few hours of waiting, and a few different runs on my credit, I was called back and told no, actually the cars damage is worse than we thought (so they didn't inspect it when they got it? Does not sound like good dealership practices personally).Not only was the damage worse, but it actually wasn't financeable because of said damage, and they ran my credit knowing this. I wondered why they wouldn't just tell me in he first place, was I mistaken by what too much damage meant, was there a fault in the time space continuam that made words meanings different, was it my sinus infection?It all became clear when they ran my credit, AGAIN, to approve me for a car that was 4K more than the original car i'd inquired about.Well that solved the issue of why they ran it the first time knowing they couldn't sell it, a damaged car they'd had on their lot for at least a week hoping to bait people in.

  

  Business Response

  Date: 07/11/2025

  From my General Manager ******* *******:

   

  ***** thank you for the feedback and taking my call to go over in full detail your experience.  There was a huge breakdown in communication, and with your feedback I feel I have corrected some of our steps to the process. The biggest miscommunication on this was you being told we were not selling the car because of the Carfax, but it was in fact due to a failed shop inspection that had not taken place yet when we originally started working the deal.  I also appreciate you allowing me to look into other vehicle options that may work for you.   

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,On 6-24-2024 I bought a used 2019 **** F150. During the sale process I was giving a carfax report by the sales man *** *******. On this report the misrepresentation was on 1-26-2024. On this date there is a "Scheduled Maintenance" event that is recorded. This event is actually when the previous owner brought the truck in for excessive oil consumption complaint, warranty work was preformed. This information is in the technician's notes, and can only be accessed by a **** authorized dealer. The computer program is called OASIS. This event being misrepresented increased the trucks worth. AKA FRAUD I have a signed inspection of the vehicle saying this information was checked before my purchase. I asked during the buying process and was never told of this information. I found this information out by calling a different **** dealership, when the truck started developing problems. Now the truck needs a new engine and transmission rebuild. I called the new General manager ******* ******* and told him about the situation. He said he could trade me out at a loss to me or repair the truck. I told him the truck was dropped off at Corwim that morning and ****************** was working on a Buyback case and im waiting to hear back from them.11 days later the truck is still at the Corwin dealership. I received a call saying the truck is done and ready for pickup. I'm still working with ****************** on the case. So I reach out to ******* ******* by email. A chance for his company to make it right. I send him a total cost of reimbursement and paperwork to prove my claims. He responded back by saying I declined his offers to help, and that he was with his family and didn't want me contacting him or his company again.

  Customer Answer

  Date: 02/21/2025

  These two instances on the Carfax report and ****'s own App are misleading and not reported correctly. This misrepresented the vehicle and ***** miles after purchase now needs a new engine and transmission. This greatly diminishes the vehicle's value. The dates are as follows show the specific events that were not disclosed by the dealer at sale.

   

  9/21/2023  

  35,643 Miles

  
  

  On the Carfax Report:          Vehicle serviced.         At: ***** ******* Motors    Description: None Given

  
  

  Only accessible after purchase.

  
  

  On Fords Site:              Scheduled Maintenance     At: ***** ******* Motors    Description: Transmission, Clutch, Drivetrain.

  
  

  This is what the notes on (OASIS) say:

  (OASIS) is only accessed by any authorized **** Dealer or ******************* 

  
  

  Customer States: Transmission downshift is very rough, especially when coming out from under a load. The lower gear upshifts are very rough.

  
  

  Repair: Transmission Control Module Update. Reprogrammed the *** and  Performed an adaptive drive cycle.  

  
  

  1/26/2024

  38,505 Miles

  
  

  On the Carfax report:    Vehicle Serviced         At: ***** ******* Motors       Description:  Oil and Filter changed.  Pcm Reprogrammed.

  
  

  Only accessible after purchase.

  
  

  On Fords Site:             Scheduled Maintenance    At: ***** ******* Motors   Description:     Scheduled Maintenance

  
  

  The notes on (OASIS):

  (OASIS) is only accessed by any authorized **** Dealer or ******************* 

  
  

  Customer States: He is experiencing an excessive amount of engine oil consumption.

  
  

  Repair: Reprogram the ***, install new dipstick, and changed oil and filter.

  
  

  
  

  
  

  When asked about past problems with the vehicle this portrays the vehicle as  being a well maintained vehicle. When in (OASIS) it shows the truth, the vehicle has problems. If this information was disclosed  I would have never bought the truck. In this case, the only one with the truth was the company trying to make money off of me at the sale. How can this be? 

  

  Business Response

  Date: 02/25/2025

  I have a meeting scheduled with the customer 02/25/25 at my office in ******** at 9 am. He has agreed to meet me there to review his experience. Unclear what further action is needed or necessary until after the discussion.

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally escalate an ongoing issue regarding my recent purchase of a 2024 ******* Tucson SEL from your corwin ford *********** on November 30, 2024. I purchased the vehicle from ******* and ******, and it came with a Blue Certified Warranty.Within approximately 12 weeks of taking delivery, I noticed that the drivers side headlight is noticeably dimmer compared to the passenger side. After having the car inspected at an authorized ******* dealership, I was informed that the drivers side headlight appears to have been replaced and is not an original OEM part. This discrepancy was never mentioned at the time of purchase, and I believe it compromises both the vehicles performance and its warranty conditions.I have reached out to you multiple times. In our last discussion, you advised me to take the vehicle to a **** dealership since it is still under the Blue Certified Warranty. However, even the **** dealership contacted you and confirmed that this issue cannot be covered under the warranty. Since then, I have been waiting for further steps as you mentioned you would speak with your used cars manager, but I have not received any follow-up despite my calls and messages.Given the lack of response, I feel compelled to escalate this matter. I kindly request the following:1.A prompt review of my case and verification of the headlight issue.2.A clear explanation as to why non-OEM parts were installed without disclosure.3.Immediate corrective action to replace the affected headlight with an OEM part so that both headlights are in sync.Please contact me directly or via email at your earliest convenience to resolve this issue without further delays.I appreciate your prompt attention to this matter and look forward to your immediate response.

  

  Business Response

  Date: 02/25/2025

  Per my General Manager, Bandon *******:

  02/20/25 

  Spoke with him and it went great.  I told him I can help him with the headlight at another shop if it's less than 500. 
  
   he's 2.5 hours away.
  
  If more than 500, I told him to bring it to me to diag and fix and i'll give him a loaner.
  
  He was very appreciative and will reach out in next couple of days

  This is the last communication we have on this issue.

   

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 **** Ranger new. Im not sure how much I paid for it but I still owe a little over 14 grand. Shortly after I bought it I was having one flat tire after another so I went to buy a new tire to match the others but found out that **** had put discontinued tires on my truck so I had to buy 4 brand new quality tires. I was never told when I pitched this vehicle that the tires were discontinued. Then a month after I bought it I got a crack in the windshield. We put a sealer on it so it would not get worse. After another month I had another crack in my windshield so I started thinking that maybe **** has used a cheaper glass because now I have 3 cracks over a span of 3 months. Now my transmission is going out and when I took it to a different **** dealership to have it looked at, I find out that **** put cheap 10 speed transmissions in several of their trucks and they are having issues with them now. I explained that my truck is only a 2021 and my warranty is no longer good because of the mileage I have on it. **** isnt going to assist with these issues even though they are aware of all the flaws. Im not sure what I am going to do because I cant afford two car payments but this truck is going to eventually just quit on me.

  

  Business Response

  Date: 11/22/2024

  From ******* ******* General Manager:

  ********,Im really sorry you are experiencing these issues.  As the dealer it is sometimes tough being in the middle, between a customer and the manufacturer that is responsible for problems like this. At the Dealer level I only have so many options available to me to help a customer like yourself. We obviously did not design the vehicle or pick these parts to go on the car. I would like to help you though get an above average trade value if you would like to get into a different vehicle. Please reach out to the dealership and ask for ******* ******* General Manager and I would be happy to help you anyway I can. 

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 ***** malibu around January 25th. I put 30 miles a month on it roughly. I have had issues with it since June, namely, it wont register I&#**;m parked so it has no way to turn it off. So I essentially have to let the car run out of gas for it to shut off. I tried speaking with the dealership and they weren&#**;t willing to do too much since it is a ***** vehicle. I then went to a ***** location and they did a diagnostic and pointed out the sensor in the shifter that goes down to the transmission causes this. I then brought this info to the dealership originally I got it from, and they said they could buy the car back for ******, despite the worth being ******. Otherwise, they said "we do not know what to tell you". Despite having a warranty, it apparently is not covered. I would essentially have to come up with a 20k difference, but that is taking off gap insurance and other aspects. The big issues is that if they do fix this up, they&#**;d have to break through the transmission set up and that would void the warranty and you&#**;d have transmission issues.

  

  Business Response

  Date: 11/21/2024

  Mr. *******.  I am sorry you are having issues with your vehicle.  When nine months go by there is only so much a dealership can do to help you when you experience problems with your vehicle.  Per our last conversation the repairs were covered under warranty by the local *** dealer, but the part would be several months out and that was the biggest concern to you.  We only have an option to help trade in the car at that point and offer you an exceptional amount for your vehicle.  I show we were offering several thousand dollars more than market value.  We don't know how to help you outside of your warranty claim, or trading in the vehicle.

  - From General Manager ******* *******

  Customer Answer

  Date: 11/21/2024

  Complaint: 22581812
  
  I have reviewed the business' response and am rejecting it because:
  I have had issues with this vehicle since June of this year. I have went to numerous ********* dealerships to be told the same thing. They advised that the part that my vehicle is needing and is not covered under factory or extended warranty. They advised that I have to pay for it out of pocket, to which I have no problem paying. My issue is that I have warranties that obviously means nothing, and you all are not doing anything to assist in this matter. You just keep pushing me off to other businesses. I am currently stuck with a vehicle that I pay $550.00 a month on, that I cannot drive, due to it does not register in park, so I am unable to turn the vehicle off. Chevys mechanic advised that ordering the part would come in around fall of 2025. He advised that in the time being, just keep going through park, reverse, drive numerous times for it to register that it is in park. If that does not fix it, he advised me to slam it into park and hold it forward as I turn the vehicle off. As of the offer you all provided me is way below what I even paid for the vehicle. I owned the vehicle 6 months before having issues, and you all are not even offering half of the loan for the vehicle. When I was given the offer, your employee stated that it was the best he could do, do to the circumstance of the vehicle having issues and the part was a long extended wait. He also advised that he would have to scrap the vehicle, as he could not sit on the vehicle that long waiting for the part. The manager that I spoke with understood everything going on, as he advised he has had the same dealings.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/27/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2009 Jeep Wrangler X advertised on Corwin's website for $9816.00. Test drove vehicle on 9/26/2024, decided I wanted it and sat down to do purchase paperwork. I was handed a printout that stated the actual cost of the vehicle was $13859.00. I was told by the sales manager, **** ********, that the price listed was an "honest mistake" from a new employee and that he could not sell it to me for the advertised price, but he could "meet me in the middle" and let it go for $12850.00. At the time of this complaint filing, they have not corrected the listing and the advertised price of $9816.00 still appears on their website: *******************************************************************************************************************************

  

  Business Response

  Date: 10/10/2024

  Corwin does apologize for the error. There was a mis communication between the new Used Car manager and the web page provider. The ad has been corrected. It was an honest mistake and no misrepresentation was intended. Please see attached screen shot of current add.

  Customer Answer

  Date: 10/11/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. We wanted them to correct the ad, and they did.

  However, honest mistake or not, I still think it's wrong that they would not honor the advertised price.
   
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/27 I put a depot a vehicle. I decided I did not want the vehicle anymore. First the salesman tried to say that deposits are non refundable. Once mentioned to him nothing was signed stating that he has hed have a manager get back to me. 2-3 days later the manager says they would issue a refund. Its been 14 days now, I havent received a refund. Ive called the dealership twice and left my contact information and nobody has called me.

  

  Business Response

  Date: 09/12/2024

  The refund to the credit card was issued 09/11/24. Please see the attached credit card transaction. 

  It does take up to 14 days from the date of credit issuance to appear on the customer's account.

   

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/13/2024 Corwin Ford sold me a used 2023 KIA **** that I believe they must have known was damaged and poorly repaired but did not inform me. This damage cost me $927.13 3/24/2024 On a trip the car made a rattling sound. I found obvious old poorly repaired damage. It was obvious the car had been in a previous accident. I concluded something that was poorly repaired had broken loose. When I texted our sales person, he said since it was unprofessionally repaired it was not reported to ******. He offered no concern for Corwins responsibility for selling us a car with undisclosed damaged or help in getting the car repaired. When I asked about their intake process, to find out if it was inspected, he stopped responding to me. He never checked back to see what happened with the damage. I bought parts at *** and had them install them. I did not trust Corwin to fix the car after seeing a ziptie holding the bumper together and rough reformed plastic where a hole had been punched in the bumper.I am upset with Corwin for selling us a damaged car. But I am more upset that my son learned he cant trust a dealership to properly inform him of the cars condition. I was trying to teach him buying from a private seller is a bad idea because no one regulates private car sales. Going to a dealer is supposed to be better because they are required to inform buyers of known damage/repairs. If they inspected it they must have known about the damage.Cost:Scissors, duct tape, hotel $164.92 Parts $499.64 Installation $262.57 After having my message ignored by Corwin Ford, I have no expectation that they care about the extra money and inconvenience they caused us. I have little expectation of getting my $927.13 back but believe they owe it to **** also want to inform others of the lack of professional inspection and/or disclosure I experienced at Corwin Ford and drawn attention to the need to have any car purchased from them inspected by an outside mechanic.

  

  Business Response

  Date: 07/02/2024

  The Sales Manager *************************** spoke with ************* around the 18th of June and agreed to refund the 927.13.

  A check request was handed into the office on June 19th, the same day that CDK fell under a ********************* attack leaving us without software to run the store. We could not cut checks because they are all electronic and our corporate does not want us using counter checks.

  CDK came back up 07/01/2024. We are in the process of manually entering in all our June business into the software. We expect to be done with this my Tuesday the 9th of July. At that point we will start writing checks and we will issue ************* at that time. 

   

  Customer Answer

  Date: 07/03/2024

  Complaint: 21858818
  
  I am rejecting this response because: I have not received payment. Also, **** got angry at me for wanting to know how I was sold a car with a zip tie holding it together and how it would be prevented from happening again. I also was not informed of this delay in sending my check until I read it in their BBB response. **** has my number and knew I was expecting a check but didnt bother to tell me it would be delayed, not even with a quick text. I still doubt I will actually receive the reimbursement. I will not accept their response until I do.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/11/2024

  I did not receive the check from Corwin Ford today.

  I was told to let you know if I didnt.

  
  

  *************************

  Complaint # ********

  
  

  Customer Answer

  Date: 07/15/2024

  I was told you would reopen my complaint if I did not receive my refund by July 9th. I have not received my refund as of today July 15th.

  
  

  I originally complained to **** 16 weeks ago. 

  They did not offer me a refund until June 18^th after I complained to you. 

  Now that you closed my complaint they don't seem concerned about completing their promise of payment.

  Will you please reopen my complaint?

  
  

  *************************

  Complaint # ********

  

  Business Response

  Date: 07/15/2024

  Due to the *** issues we has to force all or June business in o the software to close the month and that took longer than anticipated.

  Check number ****** was cut late on the 12th when we finished June financials in the amount of ******. Acquired the second signature today and will be in the mail no later than tomorrow.

  Customer Answer

  Date: 07/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received reimbursement on July 18, 2024.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership knew I was sick and needed to get a car ASAP, so they lied to me about the dealer add ons and just overall took advantage. I was obviously sick, which I thought was stress, turned out to be Covid. They later added dealer addons that I was told were added to all their vehicles. At no point was I told they were optional. I have a text message exchange with the sales person later that day, confirming they were not optional attached. Of course turns out they were optional. They took advantage of me being sick and stressed proof attached. I'd like them to refund my deposit.

  

  Business Response

  Date: 05/30/2024

  I spoke with the sales manager regarding ********************* complaint. My understanding is the customer did not take delivery of the unit. The sale has been rescinded and her $1,000 deposit has been refunded to her credit card.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my F-150 **** Truck into Corwin Ford shop on 03/09/2024 for mechanical issues. I was made aware that there was phaser issues with the truck. My warranty covered some of the phasers and labor. The warranty covered $3,843.64 of the cost. I paid out of pocket $704.16 for the parts and labor. Upon picking the truck up at noon on 04/10/2024 a loud clanking sound was coming from the motor. Corwin Fords associate ******** then said that the motor just started having issues and Corwin Ford wants to charge me and my warranty even more to replace the motor. It has been a month since Corwin Ford took my truck and there were no previous motor issues with my truck prior to taking it to Corwin Ford. I have read several reviews on Yelp of Corwin Ford doing the same thing to other people and causing more mechanical issues to try to get more money.

  

  Business Response

  Date: 04/11/2024

  I spoke with the Service Manager at Corwin Ford Springfield and this was his response;

   

  "The vehicle came to us in non-running condition.It required new cam phasers to be able to start the engine. After the engine would start and run we discovered the engine had a knock internally."

   

  Customer Answer

  Date: 04/12/2024

  Complaint: 21556975
  
  I am rejecting this response because:
  
  I have the inspection video where the service tech stated he started the vehicle and that the clatter was the cam phasers. Nothing was said about any knocking of the motor. Funds were paid from my warranty company and myself to repair the vehicle. The vehicles condition has deteriorated in Corwin Fords possession.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/15/2024

  I spoke with the service advisor:

  "The vehicle has never been here before and the only reason it was here in the first place was because the truck left the customer stranded in our parking lot. We had to push the vehicle into the shop to even perform diagnosis and that's when we acknowledged the phaser/timing component failure. We had no way of knowing the actual damage of the engine until we had the truck running so the phasers and timing components might as well have been a first step.
  
  I have been in contact with his extended warranty and they are wanting us to tear the engine back down to failure since we are now recommending long block replacement due to an internal knock coming from the bottom of the motor."

  Corwin would tear down if the customer agrees to pay the labor for the tear down in the event the extended warranty does not cover the tear down.