Complaints

This profile includes complaints for Reliable Chevrolet LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reliable Chevrolet LLC

  3655 S Campbell Ave Springfield, MO 65807-5201

  
• 

  Reliable Chevrolet LLC

  3727 S Campbell Ave Springfield, MO 65807

  
• 

  Reliable Chevrolet LLC

  3625 S Campbell Springfield, MO 65807

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June ******* at approximately 1pm I was a reliable Chevrolet to purchase a vehicle. The car that I found was the 13 escape with 123k miles on it,VIN *****************. The dealership allowed me to test drive and take the vehicle to Midas which is my certified mechanic and it turned out the vehicle had a leaking transmission. Also front breaks that needed replacing. So Im like they should have saw this before they put it on the lot to be sold as is. All I was told by the sales agent that I should expect it out of a used vehicle and that isnt except able to me when looking for reliable vehicle no matter how much it cost. So I left after having high expectations out of the dealership to have low expectations for ever wanting to buy a car there even if its new or not.

  

  Business Response

  Date: 07/08/2025

  Good afternoon!  Thank you for the opportunity to respond to this complaint.  We would be more than happy to work with Ms. ******* to find a vehicle that will suit her needs.  Please reach out to us anytime and we'll help you with your next vehicle purchase.  

   

   

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Reliable Chevrolet in Springfield, ********, for their failure to provide the legal title to a vehicle I purchased from them on April 26, 2025.The vehicle in question is a 2020 ********************* As of todaymore than five weeks laterI have still not received the title, and the dealership has failed to provide a clear timeline for resolution.I was informed that they are still waiting on a lien release from the previous owner and that the vehicle was listed and sold without having a clear and transferable title at the time of sale. This has put me at risk of violating Oklahoma state registration law, which requires registration within 60 days of purchase. Additionally, the delay could jeopardize my financing with OK ********************, which generally requires the title be processed within 25 days.The total purchase price of the vehicle was $29,000, which I paid via:$27,000 in a money order issued by OK ******************** $2,000 in cash paid directly to the dealership However, my copy of the purchase order reflects only the $2,000 cash payment and does not show the $27,000 paid through my credit union, which is concerning and raises additional questions about how the transaction was documented internally.Despite numerous phone calls, voicemails, and email attempts, I have received vague or no meaningful updates. I was also told that their title clerk went on medical leave last week, and that no one else at the dealership is authorized or able to assist. When I followed up today, I was told they had just contacted the previous owner yesterday and are "hoping" to receive the release soon. However, no one has addressed why this vehicle was listed and sold without the legal ability to transfer ownership in the first place.I have already filed a complaint with the ****************************** Dealer Licensing Section, and Missouri Attorney General but I have not yet received a response.

  

  Business Response

  Date: 05/29/2025

  We have been waiting for the lien release from ************ Credit for the previous owner.  We received the lien release this afternoon and our title clerk is doing the paperwork for Mr. ******** right now.  We are also including a $25 check to cover any late fees they may incur.  We have texted and left a voicemail for Mr. ******** asking how he would like to receive his title (pick up at dealership or ******* to him).  Thank you for allowing us to respond to this complaint.

  ******* ******

   

   

  Customer Answer

  Date: 06/02/2025

  Complaint: 23392167
  
  
  Im rejecting this response because, while I have received the vehicle title (on Saturday, May 31st), there are still unresolved issues.
  
  
  I texted the number that arranged the ***** shipment ******************) to request a corrected purchase order. The copy I was originally provided at the time of purchase only reflects the $2,000 cash payment, not the full $29,000 total which includes a $27,000 money order issued by OK ********************. I need a corrected purchase order reflecting the full payment amount for both my financial and tax records.
  
  Second, I have not received any explanation for why the dealership listed and sold the vehicle without first securing a clear title or lien release. This oversight resulted in over five weeks of unnecessary delay, legal uncertainty, and potential risk to my loan and registration timeline.

  Ive filed formal complaints with both the ****************************** Dealer Licensing Section and the ********************************** These complaints remain open. Im still awaiting a formal response from the dealership explaining how and why this situation occurred, and what will be done to prevent it from happening to other customers.
  
  
  Once I receive:
  
  A corrected purchase order reflecting the full $29,000 payment
  
  A written explanation of the title delay and sale conditions
  
  

  I will consider this matter fully resolved.
  
  Sincerely,
  ****** ********
  
  

  
  

  Customer Answer

  Date: 06/03/2025

  To Whom It May Concern,
  
  
  Im submitting an update to my ongoing complaint regarding Reliable Chevrolet in Springfield, **, concerning the sale of a 2020 ****** Sienna (VIN: *****************), purchased on April 26, 2025.
  
  
  The dealership failed to comply with Missouri Revised Statutes 301.210.5, which requires that the certificate of ownership be delivered to the purchaser within 30 days of sale. I did not receive the title until June 1, 2025, which is 36 days later and a clear violation of this requirement.
  
  
  More significantly, the vehicle had an active lien with ****** Motor Credit at the time of sale. That lien was not released until May 19, 2025, nearly four weeks after the transaction. I was not informed of the lien status at the time of purchase. Around 3.5 weeks later, I was told only that they were waiting on a lien release, with no explanation that the vehicle had been sold before the title was legally transferable.
  
  
  I want to be clear: I am not seeking to return the vehicle. I am satisfied with the car itself and do not wish to unwind the sale. However, I believe the dealership should be held accountable for:
  
  
  Selling a vehicle before it had a transferable title,
  Failing to deliver title within the legal 30-day window,
  And failing to properly inform the buyer (me) of the status of the lien or the reason for delay.
  
  
  This situation created unnecessary risk for me in terms of registration deadlines and loan compliance in my home state (********), and I believe this conduct warrants further review and enforcement.
  
  I understand they cant alter the original purchase agreement, and to be clear, Im not asking for that.
  Attached is a copy of my credit union transaction history, showing:
  A $27,000 withdrawal on 4/25/2025 (used for the money order)
  
  
  A $2,000 cash withdrawal on the same day
  
  
  This confirms the payment breakdown I referenced previously. Im simply requesting a supplemental statement or memo from the dealership that acknowledges:
  $27,000 paid via money order from *********************** (Check #******)
  
  $2,000 paid in cash
  
  This is for my personal records in the event its ever needed for tax, audit, or loan documentation purposes. It doesnt require modifying the original contract just a brief written acknowledgment from the dealership reflecting how the funds were actually delivered. This type of follow-up documentation is standard in situations where mixed payment methods were used, but the contract only shows a lump-sum cash entry.
  Id greatly appreciate your help closing this matter out with complete and accurate documentation.
  
  Please update my complaint file accordingly. 

  

  Business Response

  Date: 06/05/2025

  Thank you for the opportunity to respond to this complaint.  We sent the title paperwork to his residence in ******** that he acknowledges receiving on May 31, 2025.  Monday, June 2, 2025, we sent him the electronic documents that he requested.  Thank you!

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received very poor customer service from **********************. I couldn't ever get a hold of anyone, nor would anyone return my calls. No one set my expectations on how long my issue would take to resolve either. They had my vehicle for two and a half months, and then when I did receive it back, I was told it was fixed and ready to go. Within minutes of them bringing my car to me, it was already broken down. From the beginning no one wanted to listen to me about my complaint on a noise my engine was making, I was told time and time again that it was normal engine noise for an engine with over ******* miles. But then when my vehicle broke down in their parking lot and they looked at my vehicle again, they are suddenly saying that my engine is bad and needs replaced. I have paid for the work they did, even though the work they did didn't fix the problem. If anyone would have listened to me from the beginning about my concern for the engine noise, we could have figured out that it was the engine from the beginning and I wouldn't have wasted my time or money. I think they should give me my money back, considering they failed to repair my vehicle. They offered to talk about a trade in for my vehicle, but why would I want another vehicle from them when they have handled this whole situation so poorly?

  

  Business Response

  Date: 05/28/2025

  The customer came in due to a reduced power message coming on the dash--vehicle losing power and noise coming from motor. Vehicle would not pull itself and we started a engineer case #9-14835320321.  FSC engineer read data in vehicle and recommended replacement of the transmission and transmission harness. We were able to get ************** to pay for a new transmission and the customer to pay for the harness. After this concern was addressed, we also found a hesitation in the motor during takeoff. Due to age and mileage of vehicle, we recommended a motor replacement as a more cost effective option. We also got with ************** for assistance and were able to get $1500.00 in coverage towards a new motor even though the customer is not loyal to the dealership.  The customer declined. I spoke with customer and offered to escalate it with ************** and the customer declined and told me they did not want any help.
  
  ****** *****
  Service Director
  *****************************************
  Springfield MO. 65807
  **************
  

  Customer Answer

  Date: 05/30/2025

  Complaint: 23381834
  
  I have reviewed the business' response and am rejecting it because:

  My transmission harness was not replaced. It was the engine wiring harness that was replaced. I had told them from the beginning that the engine had been making noise and asked about it every time I spoke with them while they had my vehicle. I was told over and over that it was normal, even on the day I came to pick it up and it broke down in their parking lot they told me that the noise was normal when I asked about it again. Then when it broke down in their parking lot and they kept it another day, they hooked my car up to a machine that told them that the noise was causing my engine to go into "limp mode". Was it never hooked up to that machine in the two and a half months they'd had my vehicle, even though I was billed for engine diagnostics? Why did no one catch that it was still not working correctly until I came to get it and had to point out myself that it still was not fixed? They said in order to find the real culprit, these other things had to be fixed, but my car is doing the exact same thing it was doing before I ever brought it in, nothing has changed. I pointed them to the engine from the beginning, but no one wanted to listen to me. I bought my car back in 2015 from this dealership and used them for years, the reason I quit using them was because the service department started declining. I thought I would give them another chance, but that was obviously a mistake. As to not having them escalate it with GM, I got the phone number and case number from them to contact GM myself, as the person I was speaking with had become very rude when we showed our displeasure with the way things had been handled. They have left me stuck with a $1,600.00 bill for a car that won't even run. They say my car needs a new engine and that ** will cover some of it, but my car isn't even worth half the cost of the new engine. If I was told from the beginning that it needed a new transmission, engine, and wiring harness, I wouldn't have wasted anyone's time or money in fixing any of this. 
  
  
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 06/05/2025

  Thank you for the opportunity to respond to this complaint.  Our Chevrolet service director, ****** *****, has escalated Ms. ******* concerns to ************** and they are leaning towards helping her with the cost of the motor.  The service director has a few more things to verify.  He has called Ms. ***** multiple times and has not received a call back.  ****** ***** needs to speak with Ms. ***** before he can move further in the process.  Thank you again!

• Initial Complaint

  Date:05/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Reliable Chevrolet Springfield Date: May 23, 2025 To Whom It May Concern,I am submitting this formal complaint regarding a misleading and unsatisfactory trade experience I had at Reliable Chevrolet in Springfield on November 2, 2024.I visited your dealership to test drive an 2023 Chevrolet high country duramax and potentially trade my 2016 Corvette Stingray Z51, which I purchased from you for $63,000 two years prior and which had ****** miles. Your team offered me only $35,000 for the trade, which I found unreasonably low. I made it explicitly clear that I am disabled and did not want any form of financingI was only interested in a straight trade with no payments involved.We could not come together on a deal that I could take being to far apart which would leave me approximately 16 to 18k from getting the high country so I said well Ill shop around . While preparing to leave, I was shown a 2021 GMC Denali 1500 3.0 Duramax. We negotiated, and the price of the truck matched your trade-in offer for my Corvette. Before agreeing, I asked to inspect the transmission, and your salespersonwhom I have dealt with beforeassured me it was equipped with an ******* transmission. Based on this representation, I agreed to the trade on a straight-across basis.The next day, I returned after receiving a call stating the deal would include the trade plus $8,000 to me. I signed the documents based on this understanding.I later discovered multiple issues:- The truck does not have an ******* transmission as claimed. It has a standard 10-speed transmission, which I would not have accepted.- The deal involved financing through ********* without my clear consent, and I now have a high-interest loan I never wanted of amount of $14,000 please take to mind I clearly wanted no sort of financing . My desire is the immediate return of my Corvette and the The warranty an add ons that was not presented canceled an Ill pay 8000 back . Sincerely,****** *****

  

  Business Response

  Date: 06/05/2025

  Thank you for the opportunity to respond to this complaint.  Our Finance Director, **** ******, and our Managing Partner, **** *********, have both spoken with Mr. ***** and conveyed to him the we cannot return a vehicle to him that was traded in to us eight months ago.  At any time, we would be happy to review the finance paperwork that he signed.  Thank you!

  Customer Answer

  Date: 06/10/2025

  Complaint: 23372232
  
  I have reviewed the business' response and am rejecting it because:Thank you for your response, but I must strongly disagree with how this transaction was handled.
  First, I was told the truck I traded for had an ******* transmission, which it absolutely does not. That alone is a serious misrepresentation.
  Second, I originally came into the dealership to look at the white 3/4-ton High Country, but was told I would need an $18,000 loan to make that purchase. That was a dealbreaker, and I made it very clear I was not willing to finance anything.
  Because of that, I agreed to downgrade to the 1/2-ton GMC Denali under a clear verbal agreement that it would be a straight-across trade, and that I would receive money back as part of the deal not owe anything. The trade-in value difference was only $440, so there was absolutely no reason for a loan. Yet somehow, I ended up with an $8,000 loan that was never fully explained or agreed to.
  Third, the vehicle I traded in had a 2-year-old warranty with zero claims, which should have been carried over or fairly credited. Instead, it was only valued at $600, and I was sold a $6,000 extended warranty and a $3,000 key warranty neither of which were properly explained or agreed to. The key warranty was especially concerning as it was added without any verbal agreement.
  To make matters worse, I came back to the dealership the following month and spoke with ***** ****, who personally told me he would handle the issue. He gave me his word. That never happened. I followed up by leaving a detailed voicemail on Mr. ********** direct line, came back in person, and was told that the manager, ****, was at auction but would call me. I received no response. I continued calling the dealership and left multiple voicemails again, with no return call.
  Also, Form M2447, which discloses financing terms, was never presented to me, and I never signed it. This alone proves that I was not properly informed of or asked to agree to the loan.
  What makes all of this more disappointing is that I have been a long-time customer of this dealership, having purchased six brand-new vehicles from you over the years all paid for in cash. Ive supported your business loyally and never once had an issue until this.
  Additionally, I am disabled, and I relied on ***** ***** word and professionalism to handle this when he said he would. I didnt have the capacity to constantly chase down your staff to fix what shouldve never happened in the first place.
  And finally, I was unavailable for part of this time because an EF-3 tornado tore through my hometown of *********, ********, and I was there for two months helping my family recover. Their homes and lives were torn apart. That devastation, combined with my health issues and the lack of follow-through from your team, is the only reason this has taken time to escalate.
  I am now asking once and for all for this to be addressed:
  Why was I told the truck had an ******* transmission when it did not?
  Why was I misled about receiving $8,000 back, when it was actually a loan?
  Why was my valid, unused warranty valued so low and not carried over?
  Why was any financing added at all, when I was trading down and had only a $440 difference?
  Why was a $3,000 key warranty added without any discussion or consent?
  Why is Form M2447 missing my signature, proving I was never informed about the loan?
  
  Please also check your dealership voicemail logs you will see how many times Ive tried to reach you.
  I would like ***** **** to personally explain this deal, and I am willing to review the paperwork, but I expect full transparency, accountability, and an honest attempt to make this right.
  
  
  Sincerely,
  **** *****
  
  
  
  
  
  

  Customer Answer

  Date: 06/18/2025

  **** and **** havent spoken with me, despite claims otherwise. Ive visited the dealership and called multiple times without resolution.
  This feels like a major shift from how this dealership used to operate. Id like to speak with someone who can address the following:
  Remove the $3,000 key replacement charge.
  Explain why my previous vehicles warranty couldnt be transferred.
  Refund the $6,000 charge for the new extended warranty.
  Address the misinformation about the truck having an ******* transmissiona key reason I agreed to the deal.           How is any of this considered good faith when no one has made an effort to resolve it directly with me?
  
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 22, 2025, I purchased a used 2022 Chrysler Pacifica Hybrid from Reliable Chevrolet for $20,451. The dealership represented the vehicle as being in good condition and provided a clean Carfax report and a vague internal inspection report with no photos or detailed information about the underside of the ********** early April, I took the van to a certified *****/******** dealership for a check engine light. They discovered that the undercarriage was severely damaged the underbelly was nearly torn off. They provided both photo documentation and a written repair estimate of $2,400, clearly stating the damage was pre-existing and not the result of anything I could have caused in the short time Ive owned the van.When I brought this to Reliable Chevrolets attention, I was told I must have run something over. I was then offered two unsatisfactory options: trade the van in for another one from their lot, or have their own service department (the same one that missed the damage in the first place) repair it at a discounted rate.The General Sales Manager also accused the certified dealership of being dishonest, and even after escalating the issue to the General Manager, the dealership refused to take any responsibility for the pre-existing ********* this point, I am asking for reimbursement of the $2,400 repair estimate, or for the dealership to take full accountability for their oversight.

  

  Business Response

  Date: 04/23/2025

  We offered to take a look at the issue and the customer refused.  Please contact **** ********* at ************ with any further questions.  Thank you!

   

  ******* ******

  Controller

  Customer Answer

  Date: 04/23/2025

  Complaint: 23222269
  
  I have reviewed the business' response and am rejecting it because:
  
  The claim that I refused assistance is misleading and inaccurate. I was offered the option to either trade in the vehicle I had just purchased or drive 3.5 hours to the dealership, with a check engine light on, so their service department (who failed to identify the damage during their initial inspection) could look at it and offer a discounted repair. That is not a reasonable or customer-centered resolution.
  The damage discovered was serious undercarriage damage, which I have already paid $2,400 out-of-pocket to repair at a certified ****************************** This damage was clearly present at the time of sale and should have been identified and disclosed by the dealership before the vehicle was sold.
  Additionally, **** *********, the General Manager, falsely claimed to be the final decision-maker and stated there was no one above him to escalate to. I later obtained documentation from the Missouri Secretary of State clearly showing that ****** T. ***** is the legal owner of the dealership. This was a misrepresentation of authority during an ongoing consumer dispute, and it further eroded my trust in the dealership's intentions and integrity.
  This issue is not just about repairs, it's about accountability, misrepresentation, and poor business conduct. I have since filed a complaint with the ************************* and will be pursuing this matter through small claims court if a full reimbursement is not provided.
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 04/24/2025

  we are unable to offer any further assistance and consider this matter closed

  Customer Answer

  Date: 04/25/2025

  Complaint: 23222269
  
  I have reviewed the business' response and am rejecting it because:
  
  The business has refused to offer a fair resolution, despite clear documentation of their failure to disclose material damage prior to sale. I have paid $1,375 of the $2,400 total, out-of-pocket and have filed a formal complaint with the *************************. I will be pursuing this further in small claims court.
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 04/25/2025

  While the business technically responded, they failed to provide a reasonable or fair solution. Offering $500 to remove reviews and sign a liability waiver, after I already paid $1,375 for undisclosed mechanical damage, is not a good faith resolution. I remain dissatisfied and will continue to pursue this matter through the Attorney General and small claims court.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new vehicle, 2023 Chevrolet Equinox, VIN *****************. The vehicle has nothing but program starting with a faulty environmental system that emit bad odors intermittently, A rear view camera that glitches when backing up DAILY which is both unsafe and annoying, a faulty button on the steering column. The attempted addressed these issue with 4 visits to the shop but the smells still exist and the camera still glitches at least 3-4 times a week rendering us blind when backing up. And more importantly in September 2024 only 16 months after purchase the fuel pump died at 1000pm at might on a dark highway stranding my family completely and requiring a tow. We had the fix at ******* Chevrolet Bransona nd were eventually reimbursed 80% of the cost of repair by **, The a week later the catalytic converter failed again leaving me stranded. It did start up an hour later and we drove to dealer for repair. February 2025 the fuel pump died AGAIN on the highway stranding my wife and I again. We still owe ****** on a vehicle that is given us nothing but problems.Dies without warning and this is the primary vehicle we use to travel. We have been ********,*****, ******** and all over state of ******** for sports and family and are scared to death to drive this car. We want a complete buy back to buy something more reliable. we have had 4 other equinox and would consider a swap for a different year equinox or new but honestly we are close to avoiding them all together. We are at our sits end as I los try job 8 months ago and we simply dont have the funds to jsut buy are way out of this situation. please help us. We bought a newer car to avoid these kind of issues and we are now literally stranded. Thank you.

  

  Business Response

  Date: 02/21/2025

  I am the Controller of Reliable Chevrolet (MO), LLC.  Thank you for the opportunity to respond to the complaint submitted by our customer, **** ********* relating to his purchase of a 2023 Chevrolet Equinox.

  The dealership would be happy to work with Mr. ********* to trade out of his vehicle into a new vehicle that better meets his expectations.  Alternatively, Mr. *********** allegations relate to supposed vehicle defects.  Given the relative newness of the car, he can take these issues up with ************** via their Lemon Law process.  *********************************

  Please contact me if you have any questions regarding this matter:  **********************************************

   

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  I have contacted them directly and am looking into purchasing a different vehicle. 
   
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2022 blazer Nov 25th 2025, *** denied Ohio title, reliable sent title back to replace. Feb 5th now & still no title !! No updates but 1 saying should be here end of last week, but still no call.

  

  Business Response

  Date: 02/05/2025

  In regards to ******* ******, we text him on 12/6/24 to let him know that his title paperwork was ready. He messaged back stating that he was going to pick up the title when the owners manual was in. I got with ***** (sales manager) and let him know. He took over from there.  The customer had went to the *** to title his car but they would not accept it due to it being a Ohio title with a Missouri rider. He brought it back to the dealership and I sent off for a dealer title on 1/10 to ********** **************** I called the state on 1/22/25 and they stated that if we havent received the title in a few weeks to call back. I called on 2/5/25 and  the title was kicked to briefs (manual processing), the lady I spoke with stated that she was going to print the page off and put it on her boss' tray to get the title worked faster.She stated to call back on Monday to check on the status.

  Our title clerk, ****** ******, called and spoke to ****, he was very nice on the phone he just asked wanted to know what was taking so long. I let him know that it was kicked to briefs and they had to work the title manually. He didnt seem upset. I also told him that I was calling the state back on Monday and I would give him a call afterwards. I gave him my direct line if he needed anything.
  

  
  

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my truck towed here the 4th of November and they give me the run around every time I try to get an update. I went up there looking for my truck and couldn&#**;t find it. I keep being told they&#**;re ordering parts or they got the wrong parts and so on.

  

  Business Response

  Date: 12/17/2024

  The vehicle was towed in and a repair order written with no appointment on November 20, 2024.  The vehicle had electrical issues and was diagnosed with a bad PCM.  We ordered a PCM and when it arrived, it would not program to the vehicle.  We got our shop ******* and GM Engineering involved to resolve the issue.  The vehicle is currently being test-driven to verify the repairs.  We have updated the customer daily on his home phone during the repair process and have been extremely transparent.  

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
  

  I have my truck back, but moving forward, I am not going to be using their services. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased the vehicle, we were given a carfax that showed no damage or accidents, but when I tried to trade it in at another dealership the carfax showed that it had been damaged before we purchased it. I went to Infinity of Springfield with the Carfaxes and presented them to the manager who said that there is nothing he could do. He was uncaring about the whole deal. I wonder how many other people that they have done this to. I would like to return the car to them for a refund. Thank You! ****** ******

  

  Business Response

  Date: 10/10/2024

  The dealership partner would like Mr. ****** to contact him directly to solve this issue at **************.  Thanks!

  Customer Answer

  Date: 10/14/2024

  Complaint: 22371837
  
  I have reviewed the business' response and am rejecting it because: I did call as requested, which was my second call as well as an in person visit. They have made no offer except that I should come and buy another car from them, which does not address the problem. Because of the timing of the issue and the fact the they have not produced the signed copy of the carfax, I feel that there was intent to cover up the prior damage. I have now filed this complaint with the *********************************. If they continue to ignore this problem, I will have no other choice but to pursue other legal actions. 
  
  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my vehicle off on 09-17-24 to be serviced for a check engine light. It was communicated to me that my vehicle would be completed on Friday 09-20-24. I called on that day to check on the status and was told that the wrong parts were ordered. I had not received a call informing me of any mishaps which is very unprofessional. I was then told it would be Monday. I pay a visit to the service shop on 09-24-24 to check on the status and talk to management and now Im being told that i wont be fixed until end of day Wednesday 09-25-25. The communication and customer service has been very horrible and as a first time experience with Chevrolet, i would not recommend coming here to get a vehicle serviced. No one seems to care about the customer and making sure that the customer is comfortable through the whole process. No rental car has been offered to ensure that i can get back and forth while this vehicle is being serviced. I am very disappointed as it is causing a major inconvenience

  

  Business Response

  Date: 09/26/2024

  Good afternoon!

  Our customer was updated daily as shown in the text message screen shot attached.  Vehicle was completed and picked up on 9/25/24--which is the time that was gave the customer on Monday, 9/23/24.  Anytime there was a delay in the completion time, the customer was informed.  The vehicle was diagnosed, parts ordered, and fixed in under seven days.

  Please let me know if we can be of any further assistance.

  Respectfully,

  Rebecca L Martin

   

   

   

   

  Customer Answer

  Date: 09/28/2024

  Complaint: 22329273
  
  
  
  I have reviewed the business' response and am rejecting it because:
  
   
  I be had to call several times. The check engine light is back on as of today for the very issue i brought it in for. So the vehicle appears to not have been fixed. Very unhappy with the service. 
  
  
  
  
  
  Sincerely,
  
  
  
  Rashauna Thomas

  

  Business Response

  Date: 10/07/2024

  Called
  customer they did not pick up, left message. All incoming calls are tracked and
  recorded no call has come from that phone number in the last seven days. We are
  happy to work on the vehicle if the customer would like to bring the vehicle
  in. Customer can call me directly at 417 522 2052. Justin Moore-Service Director