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Business Profile

Nursing Home

James River Nursing & Rehabilitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 10th 2025 I met with James River Nursing business manager ***** to provide her mailing address and who to make payment to o. She told us that it would take 3 weeks for the check to be sent to me. After 5 weeks I called her to follow up. She said that they were remodeling and the paperwork got misplaced. She said she would process the refund paperwork. On April 10 I called and spoke with ***** and asked her for an update. She said that the paperwork hasn't been signed by the administrator and that she would try to expedite the refund. On April 17th, I tried to reach ***** or the administrator at James River Nursing and was asked what it was regarding and who l was, and was told by whoever answered the phone that neither person was available to talk to me. I asked them to please call me and she said that she couldn't tell me when I would hear back. Please help me, as I feel like I am not going to see any of the funds that are due us. I had to pay out of my pocket to the new nursing home for my Mom and this has caused severe financial hardship.

    Business Response

    Date: 05/14/2025

    Hello, the refund check was issued on 4/22/2025 by our home office. After receiving the concern, ***** was called by our *************** Manager to relay this information to him again. He was informed that we could cancel and re-issue the check. ***** stated he wanted to wait until Monday 5/12 to see if he had received the check. Our records show the check was cashed on 5/9/2025 by ***** *******.

     

    Please let me know if any additional details or documentation is needed to resolve this concern. Thank you

James River Nursing & Rehabilitation is NOT a BBB Accredited Business.

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