Reviews

Review Details

• Review fromTammy L.

  Date: 03/24/2025

  1 star
  Would not recommend!! They "chiseled" the drain plug out of my daughter's car, ultimately leading to enough damage that replacing the oil pan was the only solution to resolving the oil leak from the damage they caused! The oil change was $170, and the replacement of the oil pan was $1000. They refused to stand behind the damage they caused even after we took the vehicle to a mechanic and having documentation stating what caused the damage/leak. Taking it to a mechanic was suggested by their customer service department in order to get documentation to prove they were at fault. We still have the damaged oil pan as evidence. Since the repairs and needed documentation, I have contacted their customer service several times in an attempt to get an explanation as to why they denied the claim. They only "leave messages or email" the "area manager " to contact me, which still has not happened after one month! I even emailed the area manager myself, asking for an explanation with no response! The area manager also suggested we connect with the facility that did our prior oil change because they could have over tightened the plug, which is quite funny because it turns out it was Valvoline! We have also made attempts to connect with the area manager again at the facility, which has only resulted in speaking to RUDE "managers" who won't listen or assist in any way. At one point, they told my husband, "It won't do you any good trying to go above me". We would like to be reimbursed for the oil change and repairs needed from the damage they caused, but even a simple return call with an explanation as to why they are denying the claim would be the courteous and right thing to do and this has not happened! I am a leader in my profession and know the importance of service recovery and connecting with your customers. Their system is lacking, and we will not return!