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Business Profile

Optician

Pierce Vision Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/14/24 I went in for an eye exam and a vision therapy evaluation. I ordered new lenses for my glasses. I also ordered transitions, which I was informed that I could return within 30 days if I did not like them.I returned the following week had to have my left eye prescription adjusted and informed them that I did not like the transition part of the lenses.When I returned for my new lenses I was informed that I would not be refunded for the transitions because I had used my eye insurance. I had not been informed of this when I purchased the new lenses at the original appt. I told the tech they should educate staff to inform clients they will not be refunded bc I was not told this. And I would not have ordered them if I had known.I left upset and called back to talk with the manager. I was told she was not at her desk and to leave a voicemail for her. The ** would print of my face sheet and place it on her desk. She never bothered to return my call. This is not a way to do business. I imagine the ** would not be happy if he knew this is how customers where treated. I would like a refund for the transition lenses.I spent a total of $395 between the vision therapy evaluation which was $195 and my new lenses for the glasses frames I already own.

    Business Response

    Date: 10/16/2024

    I have attached the original receipt showing disputed copay is actually $75 not $164.

    I have also attached my email response I sent to ********* this morning, 10.16.2024 @ 10:24am.

    Patient insurance copay policies are dictated by the insurance and the contract with their client. We are an intermediary to this contract, meaning, we are bound by insurance policy. I spoke with *********** insurance this morning(VSP), they stated that copays are not refundable, they documented the pertinent information about the matter and supplied a contact number *************) for the patient to reach out to regarding her request.

    In my email I apologized for my delay in responding to her request in my office and offered any assistance I could supply regarding this matter with *** and their copay policies

    Customer Answer

    Date: 10/22/2024

    Complaint: 22370860

    I have reviewed the business' response and am rejecting it because:
    I understand it is the policy of the insurance to not refund.  However I should have been informed when I was making the purchase that it was non-refundable, which I was not.  


    Sincerely,

    ********* *****-*****

Pierce Vision Specialists is NOT a BBB Accredited Business.

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