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Business Profile

Optometrist

Vision Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Vision Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/28/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 25th 2024 I went to Vision Clinic to get my glasses adjusted. While there I tried on several pairs of frames and sunglasses and purchased the Oakleys chiefs sunglasses for $136.00. About 2 weeks later I tried to return them due to not being comfortable after having them on for more than a minute. I was told that there would be a restocking fee off 15% as I had worn them. I pointed out that this was never divulged nor is that policy on the receipt or anywhere in their business. She refused to accept my return with out the fee. I then said I and many others have tried on their frames and sunglasses without paying a restocking fee. And I am positive that many other people had tried on the pair I bought. She refused. I left a message for ******* (mgr.) But she never called back so I went back into the store to see *******. She refused to see me but was quick to point out that I had a similar complaint back in 2020 where they waived the fee so they are not waiving it again. If she would have looked into that complaint I canceled my order the same day I made it and they tried to pull the 15% restocking bs on an order that hadn't even been started. Again, please show me where the policy states the restocking fee info and how customers are limited to one lifetime waiver. All she had to do was waive the stupid fee which is about $15.

      Customer Answer

      Date: 03/01/2024

      I received a email from the director of operations.  I also receive a phone call from ******* the manager the very next day.  The director of apologized and wanted to reach a resolution merry quickly.  In the manager, one head and refunded the entire amount an apologized for the inconvenience..  I am very impressed on how quickly this business resolved this matter.

    Vision Clinic is NOT a BBB Accredited Business.

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