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Business Profile

Plant Nursery

Wickman Gardens Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

This profile includes complaints for Wickman Gardens Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wickman Gardens Inc. has 2 locations, listed below.

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    • Wickman Gardens Inc.

      1345 S Fort Ave Springfield, MO 65807-1131

    • Wickman Gardens Inc.

      10791 Hwy 60 Monett, MO 65708-8258

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I utilized Wickman Gardens for my landscaping for the past 12 years. Last fall I purchased 1 tree and shrubs, and they came out and planted them. There was a 1 year warranty. I noticed there were 3 things that did not make it through the winter, which was 1 tree and some shrubs. I started contacting them in the spring of this year to see if they could replace them. They kept saying they would get back with me and this went on for 2 months. I finally got a hold of someone who said they were the owner's assistant. During the phone conversation the assistant belittled me and said it was my fault. It was a very harassing phone call and I've never been treated that way by anyone. It was the worst call I've ever experienced with customer service before. I was blown away by how this person treated me. I've always had a great experience up to this point while doing business with them. So I asked to speak with the owner. The owner has never returned my messages and emails. They refused to help me although there is a 1 year warranty. I will not be doing business with them again.

    Wickman Gardens Inc. is NOT a BBB Accredited Business.

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