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Business Profile

Propane

MS Propane

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Reviews

This profile includes reviews for MS Propane's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MS Propane has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MS Propane

      1655 S Enterprise Ave Ste B4 Springfield, MO 65804-1864

    • MS Propane

      845 S Ash St Buffalo, MO 65622-9312

    • MS Propane

      623 Ozark St Cabool, MO 65689-7395

    • MS Propane

      8878 N State Highway 5 Ste 4 Camdenton, MO 65020-4599

    • MS Propane

      250 S Orchard Blvd Fair Grove, MO 65648-8417

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Coleen H

      Date: 03/14/2025

      Coleen H

      Date: 03/14/2025

      Let me freeze for 2 weeks over delivery charge. I would give them a -5. I have had this company for over 5 years. I'm 73 years old. I cannot climb the hill the tank is on. They had the option to put a meter on the tank but didn't. The tank ran out in the middle of that extreme cold front. If it hadn't been for neighbors giving me space heaters, I would have froze to death. This company also fired their entire staff of very kind people to replace them leaving one without insurance with his wife in the middle of cancer treatment. They have no conscience.I am a widow. I am raising a sixteen year old grandson. I did not deserve this treatment.When propane companies value money over human life, there has to be something wrong with the owners. Anyone who sits in a multi-million dollar home, allowing customers to suffer when payment could have been made In the summer months have no family values and have lied in their advertisements

      MS Propane

      Date: 03/15/2025

      We truly care about our customers and do our best to provide reliable propane service. In fact, as a will-call customer, Mrs. *********** was responsible for monitoring her tank and placing an order in advance, but we proactively contacted her on January 21 when our estimates showed she was starting to get low. She declined a delivery at that time and waited until she was critically low before placing an order.When she later had the funds to place an order, we delivered as scheduled on February 14. She was not charged a leak check fee or an emergency response fee. However, she purchased a small amount of propane, meaning she will soon be in the same situation again.We offer ***************** which most customers choose, to prevent these situations, but it also requires payment. We cannot deliver propane that has not been ordered and paid for.Regarding her comments about former employees, we do not discuss personnel matters, as they are unrelated to her propane service.MS Propane follows all state regulations and ensures fair and equal service to all customers. Since we have fulfilled our obligations and addressed this matter,

    MS Propane is NOT a BBB Accredited Business.

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