We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

G & J Properties Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a pretty serious roof leak coming into my ceiling since March 2023. I now currently have a total of 5 different leaks that they are refusing to fix. This is happening every time it rains. I would like for them to fix the problem or get out of the lease without any legal complications.

    Business Response

    Date: 08/28/2023

    Thank you for your recent letter with respect to the repair issues reported by ****** ***** at 315 West State St. Apt 6. Unfortunately, ** ***** is very misinformed. When taking over the management of this newly remodeled building, the owner had scheduled a new flat roof to be installed. The owner is the ONLY person who has any say or control in replacement of the roof of this building. The contractor took forever to get the job done and then after it was completed, did not come back to fix the leaks. We reported EVERY complaint and issue to the Owner. We had three roofers of our own evaluate the roof and inform us it was not properly installed. We sent those findings to the owner. In the meantime, ANY tenant with an issue was allowed to break their lease. This was a very unfortunate thing, and we have an inch worth of documented emails and other documentation pertaining to this roof.  As of September 1, we are no longer managing this building. ** ***** has every right to be upset with her living conditions, however, she does not have any right at all to make the acquisition that  "we" "the management company" refused to fix the leak. We did everything within our power and ability to get the owner to repair the leak.

    Thank you!

    **** ******, Owner/Broker

G & J Properties Management is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.