Complaints

This profile includes complaints for Hunter Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hunter Property Management

  5212 S Campbell Ave Springfield, MO 65810-2407

  
• 

  Hunter Property Management

  435 S Union Ave Ste H Springfield, MO 65802-6223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/16/24 I was charged $1160 for a lease violation. This was due to an unregistered cat. Upon paying the fee and receiving an *** letter from my therapist, I corresponded with my landlord to file the *** however when I sent her the letter, she said she can not accept it and told me to file through their third party company Pet Screening. My therapist then received a request to solicit my private health information. I have since filed a complaint through ***** for this violation of my privacy, and have been forced to comply with pet rent as my therapist could not move forward with the accommodation. I do not believe they should be allowed to continue this practice nor do they have a right to deny my accommodations as my therapist is licensed and the aforementioned *** letter is official.

  

  Business Response

  Date: 10/18/2024

  Good Afternoon,
  Our lease clearly states any animal that would go onto our properties require to be pre-approved. We entered ******* ********** apartment for a filter change and it was discovered that there was a cat in the home. Per our lease document, the charges and penalties were added to the ledger of *******. When ******* called me they claimed this was an ***. I asked if there is *** documentation and they stated there isn't a letter in place. I told *******, the animal was not approved, is not an *** without the documentation. They stated that they were going to contact their Doctor to attempt an *** letter. At that point, I told ******* that they would need to submit the *** letter through the screening service (which we require all tenants to complete the screening) which we are well within our rights to do to verify the letter is authentic. They do not ask anything regarding the medical information of the application, they simply ask them to confirm the doctor wrote the prescription along with licensing information for the therapist. 
  
  
  ******* broke our lease, and is not upset because they are being penalized for it. ******* admitted the lease breakage and paid his penalty. I told them as soon as the screening service confirms the *** letter, we are able to stop any future pet rent that may be charged. 
  
  
  Signed addendum is shown below. 
  

  Customer Answer

  Date: 10/18/2024

  Complaint: 22437811
  
  This information is a direct conflict with what my therapist communicated with me about the verification of the *** letter. He stated that he was being asked why I needed an ***. He did not say that the service was asking if he was certified to write an official letter and verify that he is a licensed therapist. If so, he would surely have no issue to affirm that the *** letter is legitimate.

   

  However, This type of information solicitation would involve disclosing information regarding my health which is in violation of ***** and not within any practiced professionals ability to violate and risk their license. 
  
  I have been very compliant with this process, have admitted my wrongs and followed up with action to pay my fees, and I am simply seeking appropriate accommodation and am being denied the opportunity due to my therapist being asked to disclose my personal information regarding my health. I am not upset in regards to the breaking of the lease and have since communicated appropriately. I am advocating for my rights to my accommodations and care that I am being denied by unfair conditions and demands within the service to verify the legitimacy of the *** letter.

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in Hunter properties, when I moved in I notated the carpet and walls were dirty and needed repainted and floors cleaned. When my lease was up and notice given the walls were scrubbed down I would also like to notate I had approximately 12 PUSHPINS in the wall and one big nail, the carpets were rug doctored, vacuumed, kitchen floors were mopped by hand. I got a bill for ******* charging me ******* to repaint the walls, and a photo saying my carpets were dirty as you can see the lines for the cleaner and vacuum in it. According to Mo law the walls needing repainted are normal wear and tear, AGAIN I notated on my walk thru before moving in that the walls needed painted and the carpets were dirty. The duplex was left 100 times cleaner than when I moved in, they are also charging me for grout cleaning in the kitchen floors, the floors were left cleaner than when I moved in. I also paid a ***** amenities fee monthly and had no amenities. There was no playground, pools anything I lived in a subdivision full of duplexes owned by various companies and private owners. A city park in the town that I pay taxes for was close to my house but that is not a amenity I should be charged for.

  

  Business Response

  Date: 10/07/2024

  Good afternoon,
  There aren't any notations regarding any extra cleaning for the home that was needed upon move-in. The home was notated with being in good and clean condition. Per Missouri law, paint is normal wear and tear, however the unit required more than normal wear and tear repair. The tenant also tried to doctor the walls in a different color paint, which left the walls spotted everywhere and required a full paint of all the walls.  Due to him living there and being a decent tenant for almost 2 years, we chose not to charge him the full painting bill of almost $2000 and we charged him $1025.  
  
  The flooring in the kitchen was left sticky and required Grout cleaning. The carpet throughout the home was not in good condition. It smelled bad and had black high traffic areas. The rug doctor could have been partial to the reason the carpet smelled bad as it isn't strong enough to pull water out of the carpet and padding like a professional cleaner does. The unit was in need of cleaning after the tenant moved out and we are within our right to charge the bill for that. 
  
  We do have a collection charge that is on his disposition (is in our lease), however as it states on the move out disposition letter that if the bill is paid within 30 days of the letter then that is waived and removed. So the total Mr. Reynolds is due if he pays prior to October 30, 2024 would be $814.21 whereas if he pays after that date the collection charges will apply and he will need to pay the balance in full of $1189.89.
  
  Mr Reynolds was provided a copy of his move out inspection with photos that he did sign when it was completed. 

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the property managed by hunter property management August 2023. Had multiple maintenance issues due to the apartment above me having water issues. I ended up with holes mold water damage broken vacuum and health issues due to unsanitary apartment. Emailed property manager called sent pictures and still not fixed. Got told the owner has to tear out the ceiling to fix the leak then I get a bill for 1500 in repairs. None of which are valid except light bulb, 2 sets of blinds, drip pans. I have the paperwork they sent and email including my maintenance request and pictures of damages by the plumbers. I also have email from property manager stating the owner isn't gonna fix the unsafe issues until my lease is up. Almost 5 months later.

  

  Business Response

  Date: 10/10/2024

  Good Morning Victoria,
  
  The charges on your account are all valid. We tried to clean your carpet twice due to the dog poop you left behind smeared into it. The walls were left in awful shape. You did not return your keys on time, in our lease it does state the hold over fees along with the move out instructions that you were sent. We do have photo evidence to provide to the BBB if they would like us to submit it. We are allowed by law to revise the bill and add the carpet replacement that we are now incurring because of your lack of care for the unit. We are not doing so, we are just requiring you to pay for the two carpet cleanings we tried to save. 
  
  
  As far as the leak situation in your apartment, any time a work order was put in we responded within a timely manner. The instance of the hole repair that you are speaking of that was not completed was the day when our maintenance staff came to your home and after no response at the door a child opened the door. After multiple attempts to yell for you, call you, text you, and email you our maintenance technician called the police for your unattended children. Upon waiting for the authorities to respond, your child also threw substances onto his vehicle.  At that time, the authorities reported you to DFS. The decision was made at that time to not offer you a lease renewal and you were to leave at the end of your lease. I told you we were not going to fix the hole in your apartment until you vacated (a month later) due to the constant communication issues and refusals of maintenance staff. There was not any "mold" in the unit.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately May 18, 2024 concerning the rental ****************************************The original linoleum was installed incorrectly and was not glued down. This caused the linoleum to come up in a corner next to the tub and toilet. When I was trying to put it back down, I noticed the black mold on the floor underneath. The more I inspected the floor under the linoleum, the more black mold I could see. The linoleum tore slightly as I pulled to inspect further concerning the black mold. , and I went ahead and removed the linoleum since it was not glued down. I discovered the floor in the bathroom had extensive black mold (I have pictures). I attempted to inform ** of the situation (by email) and informed her I had purchased the new linoleum to reinstall unless they choose to replace the flooring to address the issue of the black mold prior to me installing the new linoleum. She responded she was not going to use the new linoleum and would charge me for removing the linoleum and inspecting the black mold. She made no attempt to schedule the work prior to our moving out of the apartment. We have pictures at move in and departure.JP was rude and disrespectful during our conversations and made no attempt to show concern for the black mold even though I sent her pictures. The cleaning fee was also not necessary as we had cleaned the apartment beyond what it was cleaned upon our moving into the apartment. There was no light bulb out when we moved out (pictures taken). There was no damage to the drip pan (pictures taken). There was no need for paint (pictures taken). Unfortunately, Hunter Property Management must understand they have major issues as the have a non-disclosure clause in their contract to keep responsible people from warning others about the conditions of the properties they manage. (such as black mold even though it is a health hazard)

  

  Business Response

  Date: 07/31/2024

  We decline this request: The tenant stated he had pulled up the linoleum to change it out. I asked him if **** had given him permission to do so and he said no. It states clearly in our lease (attached), that this is not allowed.   I told him that if he had purchased the same linoleum or **** determined it was matching then we would just charge the installation fee. Since he had told me all of this 3 days prior to him moving out, I told him that they would look at any issues when they got keys. The other charges were just based on their move out Inspection (attached). It looks like we provided them a refund of ******.  Also,  they were just charged labor for the flooring and not for the whole new floor.  We could have charged a lot more by law, but we wanted to be fare.   Communication has been very difficult as **************** calls in yelling.  

  Edit:  Attachments will not upload.  Let us know if you need them.

  Customer Answer

  Date: 07/31/2024

  Complaint: 22060275
  
  I have reviewed the business' response and am rejecting it because:
  The problem of black mold was discovered be me attempting to put down a corner of the linoleum which had came up in the corner. While trying to exam the extent of the mold I realized the linoleum was not installed with glue. I attempted to see how much mold we had to tolerate and removed the linoleum to find the bathroom covered in mold. So, if I understand correctly the business is admitting they would prefer the issue not be repaired or replaced and that they would have allowed the apartment to be rented as is with black mold as they would have had to remove the linoleum and the wood floor but feel it is our fault even though they would have had to pay for replacement themselves. They have charged me for a repair the by LAW would have to be fixed anyway. Unless all there apartments have black mold and they have no concern for tenantsa safety. When they refused to inspect it and ** became biligerant with me I returned like wise. 

  Photos of black mold will not upload.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6 I woke up to my ceiling falling into my bedroom. A partial sheet of sheetrock came down, as well as a lot of insulation. I reported this to the landlord maintenance on the 6th, and they 'completed' the request on 5/9. I was told a tarp was put on the roof to prevent any more leaks. On May 11, maintenance came by and put a piece of cardboard over the hole in the ceiling. They subsequently had someone come in to replace the sheetrock in the ceiling and they mentioned being able to see holes through the roof. When I spoke with JP in the office she recommended that we just not use the bedroom, and sent me a non-renewal notice for my lease. On 5/26 it rained into my room again, and brought down part of the sheetrock that had been replaced. I reported this to maintenance again. On 6/1 it rained into my room again - the carpet was completely saturated. I reported it to maintenance again, they called a carpet cleaning company to come out and dry the carpet, which I had to schedule around, and definitely wasn't able to be in the room with excessive heat. The carpet company didn't hook up the drains correctly, so all of the water pulled out of the carpet immediately went right back INTO the carpet and it took 2 more days for them to dry the room. My electric bill has been extremely high, I am not being offered any discount even though I am not able to live in the apartment. It happened again on 6/10 and I put in a maintenance request again. Yet again this week when I went by the apartment (not staying there per property management) the ceiling leaked again - there is actually a tarp over the roof now but it hasn't done any good. Maintenance won't even speak with me. My 'property manager' JP will not return my calls. This is more than anyone should have to deal with.

  

  Business Response

  Date: 07/02/2024

  We have spoken to the tenant multiple times.  Unfortunately, due to the unprofessional communication, we have asked all communication be via email to protect both parties.  We can't move any faster than we already are.  Roof quote finally got approved by the owner.  Once the roof is replaced, we will go in and bring the unit back to the original condition.  I believe the tenant tried to file an insurance claim on her renters insurance stating that the home was unlivable, but they denied her and determined it was livable.  

  Customer Answer

  Date: 07/03/2024

  Complaint: 21917178
  
  I am rejecting this response because:
  
  Property Managers told my renters insurance the place is livable - after JP in the office told me not to stay there. 

  Currently testing for mold as well as visiting the doctor to be tested. 

  Maintenance continues to enter my apartment without notice.

  If 'unprofessional' communication was me asking JP for help with my issue since it's been 2 months since the ceiling first fell in, then was it "unprofessional" of her to send me a non-renewal immediately after I called asking for repair?  Does this not constitute retaliation?

  Every time it rains the carpet is soaked.  I have reported the issue on May 6, May 8, June 7, June 11 and July 3.  These are the days after a heavy rainstorm that saturated the carpet.  They have only sent carpet cleaners out once to dry the carpet.  The floor is warping, stains are appearing downstairs from the water damage. 

  If the apartment is 'livable' then I invite ** to go live there.  I am ill every time I try to stay the night - the place is not livable.  

  ***********************

  

  Business Response

  Date: 07/07/2024

  As the tenant and I have both said, we have responded to all maintenance calls timely and we are currently on the schedule for a new roof.  The roof costs over $100,000 and we needed to get quotes and owner approval before replacing it.  Again, in the mean time, we have responded to everything.  We have chosen to only communicate by email for both our safety and the tenants.

• Initial Complaint

  Date:02/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** had been horrible to work with and when asked for management, she will never put me in touch with anyone else. When asked if I could make a payment in person because I was unable to make payment in the app, she refused, the app was not working properly from my phone. She then charged me a late fee after speaking with her and telling me she wouldnt. I then spoke with her and asked to change my payment date from the first of every month to the sixth when I get paid. She said it shouldnt be an issue and will call me to let me know. She did not call me and then proceeded to charge me another late fee. I went to the office and she said it was approved to pay on the 6th. I said she never called so can you waive the late fee. She said she is busy and proceeded to get angry and tell me now my payment is due on the 5th. Knowing I wouldnt be able to make it. She is constantly rude and mean. She also said I will not be able to renew my lease with no reason or explanation. Shes just angry with me and said she will make me move.

  

  Business Response

  Date: 02/09/2024

  This tenant is asking to be able to pay on the 6th.  We told her prior to moving in that it isn't something we can do, she is due on the 1st and has ***** until the 5th. This is stated in the lease she signed.   She asked again and we told her again it wasn't something we can do as we need to have a standard process for all 740 of our houses per the ******************************** We told her that we would speak with the owner and get back to her. Apparently she took that as she didn't need to pay her rent until she heard back? The late fee was only ***** so I am unsure where she is getting $300.  We reached out to the owner, but they hadn't gotten back with us.  The tenant then yelled at us because she didn't pay her rent? I told her to stop yelling there was no reason for it as we are trying to work with her.  She said "fine I will just move out when my lease is over" I asked her if she would like me to place her on notice, she said yes. So we did and to cover all the bases I sent her a non-renewal and put in  "per your request to move at the end of your lease".   
  

  Customer Answer

  Date: 02/13/2024

  Complaint: 21260883
  
  I am rejecting this response because:
  
  The contact I have, JP, at the property management company continues to lie and provide false information. Upon moving in I had not requested this because this was not an issue with my pay I was receiving. ** got back to me and said, yes you can pay on the 6th and when asking to waive the late fee because she did not respond in regards to the payment due date she then got rude and said she was busy. She said I could have paid the due amount minus late fee on my app. While standing in the office I asked her to show me where. She looked and didnt see it. She then went on her computer and changed some things in my portal access. She said ok now check again. I looked and now there was an option to pay an amount minus the late fee. She then took back what she said about the 6th and said now you have to pay on the 5th, so I did get upset that she continues to be rude, lie and mess with my livelihood of where I call home. I think anyone would be upset at this. *** asked numerous times to speak with someone else and she always denies me access. I have never had an experience such as this with a rental company. I have great credit, I always keep my grass mowed, the house is kept impeccable, I fixed my own garage door because after filing numerous tickets they never fully completed the fix. Im quiet and there have been no complaints except for me only being able to pay 5 days later than the due date because thats when my pay gets to my bank account. We are talking about 5 days later and I know a friend at another one of their properties do not pay on the first. So that is a lie as well. They have caused me so much stress and put an eviction notice on my door when I told them in the office there has been a delay in my payment Im sorry its not my fault but will pay as soon as it comes. This again wasnt 30 days late which is the typical allowance. After a week or so and telling me they have made the note in my account, they put an eviction notice on my door. JP is horrible to work with. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 02/13/2024

  Here is our latest email to *****:

  *****-
   I have been speaking with ***** and ** and have made a call to our attorney. 
  Given the nature of your payment schedule, we will allow you the following rent payment schedule:
  
  
  Rent Due on the 1st
  Late Fees posts on the 7th
  
  
  It is my understanding that during an earlier conversation with JP, you expressed your wishes to just vacate the property and that is why the tenancy was put on notice for nonrenewal and a vacate date of 9/30/2024. If you do NOT wish to be on notice at this time, with your written permission, we will take you off notice and proceed with the lease options of renewal or vacating the property once it is closer to the end of the agreement. 
  
  
  Please respond back with your agreement or disagreement of both the above items. 
  Thank you-

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hunter Properties is charging me a painting and cleaning fee when I left the apartment in immaculate condition. The house was no freshly painted when I moved in - I had to scrub down the baseboards and walls because they were dirty. The only holes were nail holes (which they stated is acceptable in the move out checklist) and I even filled the nail holes with putty. They state that they will provide picture proof for charges, but they are totally bogus. I have attached some pics of the house after I cleaned it. Nothing was left inside. I even cleaned the interior of the light fixtures and vents.

  

  Business Response

  Date: 10/16/2023

  We have attempted to reach out to the past tenant but haven't had any luck.  We have received zero communication from her, but in good faith we have decided to refund 80% of the paint bill as we should never had charged this.  At this moment she only being charged $50 for a disposition fee as this is in our lease, and $50 for touch up paint.  We did not charge for cleaning as the unit was very clean.  We wish her the best of luck and apologize for the mistake.  

  Customer Answer

  Date: 10/18/2023

  Complaint: ********
  
  I am rejecting this response because:

  I have been communicating with Hunter Properties all week. Why they would claim I have not been is beyond me, because I have communicated with multiple people there. I have requested (from multiple people) photographic evidence supporting their need to charge me for paint. Initially, they charged me over 400, per the disposition. They have yet to tell me why they did that. After this, they charged me "20 percent" as mentioned. In a final email, they decided to charge me $50. Do they get to make up random numbers and charge me for services unwarranted? Their cleanup checklist states that photographic evidence will be provided to support all charges. They have provided none, and I have proof that I have asked four people at Hunter Props for evidence, including the owners in the form of emails and LinkedIn messages (since there was no other way I could find to reach the owner, and the office staff ignores MY calls).

  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 10/21/2023

  Complaint: ********
  
  I am rejecting this response because: You have not gone above and beyond. You fraudulently withheld my deposit, fully expecting that I would not dispute it because I had moved out of state. I provided pictures disputing your claims, which forced you to return a portion of the deposit. I disputed the portion you did not return (first 20%, then $50 plus a $50 disposition fee) and you refused, after multiple attempts, to provide pictures justifying the withholding of $50. When you did finally provide pictures, you were only able to provide four photographs. One of a screw hole left in the wall (prior to my move-in) by a toilet paper holder that I filled for you to paint, another of a hairline crack in the wall near the ceiling that was also there when I moved in (and is not justification for a paint charge), another of some light wear on the wall that I assume was from behind the refrigerator (that you made me purchase because you are too cheap to provide basic appliances), and another of some minor scuffing in an area that I can't determine. This is not justification for a painting fee, as Missouri law allows for normal wear and tear. Regardless, what was pictured was how it was when I moved in, making your charges doubly ridiculous.

  Upon disputing, you left a remark here stating that I have ignored contact. I have reached out to, and corresponded with four different people at Hunter Properties, including the owner and his wife. I have made it clear that I do not accept these charges. How can you tell the BBB that I have not been communicating with you hours after my last communication? I do have e-mails to prove that I have been in communication with the owners and staff. This is blatantly untrue. 

  As I stated, I will be filing in small claims court if I do not receive my deposit in full. Not because it is worth my time and effort to fly to Missouri for the remainder of my deposit, but because what you are doing is wrong. It is dishonest and someone needs to stand up to landlords that think they can treat good tenants this way. It is not right and I WILL fight it in court, and I will seek the max allowed under Missouri law, which is double of what you wrongfully withheld. 

   
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 10/23/2023

  At this moment, the tenant is only being charged the $50 disposition fee that the lease references and $50 for touch up painting.  We have had to stop all communication with the past tenant as it has become unproductive do to raised emotions.

  Customer Answer

  Date: 10/29/2023

  No, this has not been addressed. Hunter Properties charged me a cleaning fee and painting fee because they fully expected that I did not have photographic evidence proving otherwise. Because I had evidence, they were forced to return a majority of my deposit. Because they are sore losers, they have decided to keep a portion of my deposit and charge me a disposition fee because they refuse to return the deposit in full. The pictures they provided as evidence for "paint touch up" consist of four pictures, two of which are hairline cracks in the drywall, a picture of a pre-existing screw hole that I patched for them, and another that appears to be a photo of the wall behind a major appliance (which will cause some discoloration to the paint). Missouri law does not permit them to charge me for normal wear and tear, and I sincerely doubt that their photos are even evidence of this. If anything, they prove my point. Note, this is a VERY old house, and I am certain that these cracks existed before I ever moved in. I will NOT be charged a $50 fee plus a $50 disposition fee for the crime of renting an old house. What Hunter Properties is doing is absolutely criminal - there's no telling how many others they have ripped off that did not bother to document their rental before moving out, and as a result had no recourse. I WILL be taking them to small claims to receive 2 times the deposit they illegally withheld. They can either return my deposit outside of court, or I will be awarded double that amount, as allowed, in court. Their choice.

• Initial Complaint

  Date:09/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a unit for 3 years and left it in perfect condition and CLEAN. Completed walk thru with company rep who complimented me on how clean the unit was. Received an invoice for my deposit with a $225.00 CLEANING FEE(place was DIRTY when I moved in stated on my move in check list). Floor Cleaning fee of $175.00 (moved in with DIRTY CARPET stated on my move in check list) Reached out to the manager (who was VERY rude and UNPROFESSIONAL- she laughed at me and hung up on me- I included the follow up email where I addressed her hanging up on me, if I was disrespectful or used foul language she would have replied in her email saying so) and the explanation was that everyone is charged a cleaning fee regardless of the condition of the unit. My response was either the cleaning company that they use is FALSELY CLAIMING TO CLEAN THE UNIT or HUNTER IS CHARGING ME AFTER MAINTENANCE REMODELED (which is being done to the VERY dated units said by maintenance tech during walkthrough). To charge a tenant $225.00 to CLEAN a CLEAN unit and charge 135.00 for carpet (been there for more than 10yrs and per lease tenants can’t clean) is NONSENSE. Previous management team and maintenance had the best skill set to deal with the public regardless of the situation. Tara was heaven sent. Maybe someone other than JP will see this and look into it or maybe they won’t. Either way it’s not right. (I also asked for photos or proof showing what was left unclean, never was addressed)

  

  Business Response

  Date: 09/22/2023

  Ms. ******** spoke to one of our our agents about her cleaning bill. This is in her lease that she is responsible to pay for. The full bill was for $225, however, since Ms. ******** was a good tenant with us we offered to lower it to $100. This still did not please her. She said she isn't responsible to pay any cleaning bills, even though this was shown to her where it is her responsibility per her lease. We are still willing to discount it to the $100 we told her we would. 

  Customer Answer

  Date: 09/27/2023

  Complaint: ********
  
  I am rejecting this response because:
  Hunter Property Management has yet to show me proof of what was not cleaned or what should’ve been cleaned after completing a walk through with their representative who said the unit was CLEANED. Now, I’m being offered $125.00 of the $225.00 withheld from my deposit for cleaning and $100.00 they’ll keep as a SANITATION fee which my lease did not mention. Again, asking for proof of what was left in the unit UNCLEANED. 
  
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 09/28/2023

  The tenant was provided a copy of her inspection and has a copy of her lease.  If the BBB would like a copy of both, please let me know.

  Customer Answer

  Date: 10/03/2023

  Complaint: ********
  
  I am rejecting this response because: I didn’t receive a copy of an inspection I received a copy of an invoice with charges. A copy of an inspection would be on a move out inspection sheet listing issues made by the individual who completed the walkthrough process with my husband and I which I did not receive. 
  
  
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother and I rented through Hunter Properties on 9/13/19 - 10/30/22. The original lease committed staying 12 months and would then be month to month. On 8/6/21 and 8/6/22 we were forced to sign a new lease, or would be forced to vacate. Then unfortunately about 2 weeks later my grandmother passed away when I was traveling for work. I contacted the manager, explained the circumstances and that I no longer needed the apartment. She replied, stating I would have to put my 60 day vacating notice in and she could only waive the 6 month rule but I needed to pay a buyout and forfeit deposit. So I proceeded with notice and was moved out by 10/30/22. The senior manager emailed me on 11/1/22 for a forwarding address to send disposition and I replied that I'm traveling for work, asked them to give it to my girl when she drops the keys off. She replied with no they would have to mail it to the old address, but a copy will upload on the AppFolioPortal. On 11/23/22 I got a notification from the AppFolioPortal that I owe over 4k in fees. I emailed that manager with no response and yet again on 11/24/22, and 12/11/22 stating that I need to request time off to take care of this matter and requested to speak with the owner. I received no response until 1/18/23 stating my account is in collections. On 1/19/23 I replied that I've tried to contact them several times, but are just now responding. She replied if I had paid my buyout and paid the cleaning/turning fees that I would've only paid $1210. I would've been more than willing to pay that amount if I knew what the buyout was. So emails went flying back and forth, as I will attach, including the owner of Hunters Properties who didn't even bother to respond. On 1/20/23 received an email offer to pay $3110, stating they are saving me money on dropping the pet fee (on which we never owned) and collection fee from $1870 to 1k. I offered to settle at $2800. I gave them until the end of the day 1/23/23 and no response.

  Customer Answer

  Date: 01/27/2023

  We have reached an agreement.

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are always adding NSF and other fees to my account to get more money out of me. They are telling me I have to pay it or I will be evicted even though my lease ends at the end of this month. Their bank will accept the rent payments but it won't accept other payments. I already plan on moving out. This is constantly happening with them. It's issues with their bank. They keep me threatening me.  Now they are saying I have to pay $100 or I won't get the security deposit back. 

  

  Business Response

  Date: 09/23/2022

  Yes, we charge NSF's per our leases because that's what our bank charges us.  She wanted to renew, so we told her all balances would need paid.  We don't have these issues with the other 700+ renters that we have so it is not our bank.  **** refused to reach out to her bank which leads us to believe that she just cut us a hot check.  Per her lease we will deduct all money owed from the deposit at the time of move out.  We wish **** the best of luck.