Complaints
This profile includes complaints for zBuyer's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a realtor that was looking for a company that could provide seller leads and maybe some buyers leads.. ************ claims that they ask questions and screen potential sellers or buyers so that they know for sure they may be buying or selling at some time. As a bonus they offered me 20 non current leads as a bonus. They can date back to june and are effectively old junk and useless. I called and got hung up by 2 of them, 2 of them said they dont have a house to sell as they rent and at least 2 were disconnected. One of the more current seller leads dated aug 3 flat out told ne she didn't want anyone calling and maybe she might sell 5 years down the road. A complete blow off. I called on day 2 and said I wanted a refund as I could see that these are very weak and probably recycled leads The very first seller was categorized as relocating, But it turned out that he was just wondering how much his house might be worth after micron moved in some years down the road based on current value. So in some you are given as a bonus outdated leads that caused me to waste 6 hours of my time calling people who were most likely handled by some realtor already and 5 leads a month with supposedly valid interested sellers that are screened. Screened customers would have revealed that they dont own there houses, phone lines were disconnected or that this was all a bother to them as they hung up. These leads are probably recycled and this company is not very trustworthy as even their bread and butter houses for sale are just false.
Business Response
Date: 08/26/2024
Dear *****,
We appreciate you taking the time to share your feedback, and we're sorry to hear that your experience with our service did not meet your expectations. We want to assure you that our commitment is to provide high-quality leads that help our clients grow their businesses. We regret that the leads provided to you did not align with this standard.
Regarding the issues you encountered with the leads, we would like to clarify a few points:Lead Quality and Screening: We strive to screen all our leads to ensure they are relevant and timely. However, we acknowledge that there may be occasional discrepancies. We take your feedback seriously and will review our screening process to identify where improvements can be made.
Bonus Leads: The bonus leads are intended to provide additional opportunities and are clearly marked as non-current. We understand your frustration if these leads did not meet your needs, and we will take this into consideration for future offerings.
Refund Request: We are committed to your satisfaction and will issue you a refund of $300.00. Your account will be canceled at the end of August.
Communication: We apologize for any negative experience you had while attempting to reach our team. This does not reflect our usual standard of service, and we will address this internally to ensure it doesnt happen again.
Thank you for giving us the opportunity to address your concerns.
We wish you the best of luck in your future endeavors.
Customer Answer
Date: 08/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:06/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Zbuyer is constantly sending texts despite me being on the national,do not call list. This is clearly a business proactive,of,theirs, and legal,action should be taken.,Business Response
Date: 06/07/2023
Dear *******,
Please accept our sincere apologies for any inconvenience or frustration this may have caused you. At zBuyer, we take consumer privacy and compliance with regulations seriously. We understand the importance of respecting individuals' preferences regarding communication. We have thoroughly reviewed your complaint and conducted an internal investigation to address the issue at hand.
First and foremost, we assure you that we never intend to engage in intrusive marketing practices. We strive to maintain the highest ethical standards in our business operations.
To rectify this situation, we have taken the following steps:
Immediate Action: We have removed your phone number from our contact list and implemented the necessary measures to ensure that you no longer receive text messages from zBuyer.
Compliance Review: We have thoroughly reviewed our marketing practices and procedures to identify any potential problematic affiliates. We want you to know that we are committed to implementing additional safeguards to prevent similar occurrences in the future.
Staff Training: We are providing additional training to our team members involved in marketing and communications to reinforce the importance of complying with all relevant regulations.
We sincerely apologize for the inconvenience and assure you that your complaint has been taken seriously. Our aim is to address your concerns as soon as possible and to prevent any future recurrence of these issues.
Once again, we sincerely apologize for any inconvenience you experienced. Thank you for bringing this matter to our attention, and we hope that we can restore your trust in zBuyer.
Initial Complaint
Date:01/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Zbuyer contacted me with illegal texts. I received them from Zbuyer as well as FASTCASHFORHOMES.
After contacting them about their illegal texts, they sent someone to intimidate me for my claims.
I have asked them to resolve this issue, and their response was to try to intimidate me with some crazy guy claiming I opted in to their website.Customer Answer
Date: 01/30/2023
I have settled with A**** ***************
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