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Business Profile

Roofing Contractors

Over the Top Roofing & Restoration
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the top roofing did not replace sheathing or add vents that are in the contract.

    Business Response

    Date: 02/19/2024

    Hi ****************,

    We appreciate you alerting us to your concerns regarding the roofing replacement project which took place on Jan 27th, 2024. I have spoken with ******* and we've confirmed a time that works for us both to visit your property to ascertain what needs to be taken care of and which we have every intent of taking care of to your satisfaction. That proposed time is Thursday 02/22/24 at 2:00PM. Please let us know if this time works for you.

    We look forward to getting this matter taken care of swiftly and resolved to your ultimate satisfaction.

    Thank you,

    Customer Answer

    Date: 06/17/2024
    Over the top roofing installed my roof 1/272024, but they were suppose to replace some bad decking, which is in the contract and they didn't. I phone my project manager ************************* and the field supervisor ************************* but did not receive a call back. After two weeks of no call back I filed a complaint with the BBB (id# ********* After BBB contacted them they offered to correct the issues, they did to a certain extent but failed to installed H-clips on the decking panels they replaced. Over the top also claimed they replaced 14 sheets of decking, which they did not, I inventory supplies they delivered the first time they installed the roof which was 4 sheets of decking of which they did not use, and the second time of which they delivered 6 sheets of decking. I far as I can tell they only replaced maybe 6 sheets of decking. I received my final bill for $16,311.08 and with my deposit check of $6,000.00 over the top roofing is charging me $22,311.08 for a roof that should have cost me $12,000.00 to $13,000.00 at the very most if they did the job right the first time. Also one of there workers fell thru my interior ceiling in two places of which I wait two months for a repair of which did not happen, I had to pay $1,300.00 out of my pocket. I have documented everything thru a certified home inspector and have attached them. I expect at lease a $10,000.00 refund from over the top plus $1,300.00 for the ceiling repair. If this roof replacement would have been right the first time there would have been no problems but they are tacking on a additional $10,000.00 for there mistakes I have paid over the top in full because if you don't they put a lien on your home, If the BBB can't help me I will contact a lawyer for legal action ******************************

    Customer Answer

    Date: 06/26/2024

    Please close out the complaint as resolved.

Over the Top Roofing & Restoration is BBB Accredited.

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