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Business Profile

Roofing Contractors

Titan Commercial Roofing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a new roof put on my house a little over a year ago by Titan Roofing LLC. and it started leaking. I was suppose to get new wood and shingles on three sections of my roof but one of the sections to be done they put new shingles around the edges and put my old shingles back down in the middle instead of new shingles I was suppose to get. Also I was asked to change my one star review just because they showed up and put some caulk down and ran some water on my roof. I have damaged insulation, ceilings and floors due to the leaks, and its suppose to have a five year warranty.

    Business Response

    Date: 11/21/2024

    Dear ****** ******** Jr.,
    Thank you for reaching out with your concerns regarding the recent repair on your roof. We understand the importance of ensuring your roof is in perfect condition, and we are committed to resolving any issues that arise.
    Attached to this message, you will find the relevant contracts and photographic documentation of the repairs we carried out on your roof, all in accordance with our agreed terms. These documents detail where we replaced the shingles as per the signed agreement between us.
    Furthermore, I would like to recap our visit on November 8th, 2024, when our team conducted a thorough inspection in response to the leak you reported. During this visit, we diligently applied caulking to potential problem areas and performed a comprehensive water test over the entire repaired section. At that time, no leaks were detected. As we agreed during our discussion on your property, we will continue to monitor the situation closely and collaborate with you to ensure a satisfactory resolution.
    Please be assured, Titan Roofing operates with integrity and transparency. There are no deceptive practices here; our aim is to provide you with the highest level of service and support. As outlined in your contract, our warranty covers specific terms and exclusions, which we adhere to strictly while working toward an effective solution for your concerns.
    We value your trust and patience as we work together to address this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.
    Sincerely,
    **** *********
    Owner, Titan Roofing

    Customer Answer

    Date: 12/16/2024

    Just to let you know that with the rain that weve had my roof is still leaking. And as far as them running water on my roof, they ran vey little.

    *** Hedrick 

    Customer Answer

    Date: 02/25/2025

    02/11/25 JM: Left a message for ****** to return a call to me.

    02/13/25 JM: Left  a message for ****** to return a call to me.

    02/18/25 JM: Left a message for ****** to return a call to me. 

     

    Customer Answer

    Date: 02/25/2025

    02/11/25 JM: Left a message for ****** to return a call to me.

    02/13/25 JM: Left  a message for ****** to return a call to me.

    02/18/25 JM: Left a message for ****** to return a call to me. 

    02/25/25 JM: Spoke with Mr. ****** ******* he would like this complaint (close) at this time. With the help from ( BBB) and **** ******. The roofing company has been communicating very well with him and making all of the necessary repairs. Mr. ******* "Thanks" the bbb for all of his help and if he has any other problems or concerns he will give us a call.  He is working the owner ****** and everything is going well. 

     

     

    Business Response

    Date: 02/25/2025

    02/11/25JM. Left a message with **** ********-( Operation Manager) regarding this complaint. She will have him to give me a call. 

    02/13/25JM. Mr. **** ******** called back stated he has been working with the Consumer to make sure he is happy and he is sending additional staff out to the consumer home to make sure everything is repair and the consumer is happy.

    02/25/25JM. Mr. **** and His operation manager has confirmed that have fixed all the repairs and is working very closely with the consumer if he has any other concerns and problems. He would like this complaint Close as the issues has been fixed and the consumer is very happy. 

Titan Commercial Roofing LLC is BBB Accredited.

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