Complaints

This profile includes complaints for SafeHaven Supervised Visitation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SafeHaven Supervised Visitation has 3 locations, listed below.

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  SafeHaven Supervised Visitation

  2200 E Sunshine St Ste 110 Springfield, MO 65804-1978

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  SafeHaven Supervised Visitation

  925 E Seminole St Springfield, MO 65807-3037

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  SafeHaven Supervised Visitation

  2039 S Brentwood Blvd Springfield, MO 65804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 16,17. 2022. I have a schedule visit with my daughter every 1st week of the month, and every 3rd week of the month. Where there is a court order for us to have these visits with my child. ***** the owner has told me a few lies like our court order says I have to pay a week in advance. It doesn't say any thing like that. I've told him repeatedly that money is hard to come up with and he allowed me to pay my $75 per hour a visit on the day of the appointment. I own a small business as well repairing motorcycles so my income in the winter drops drastically and he has said multiple times he understands but it's a court order so his hands are tied. Although payment is not in the court order. Nore is a time frame to pay. I have also not seen his business policy. And he charges every customer a different rate.. well 12-16-2022 I received a text saying he had to cancel my appointment I've had for a week now to see my daughter before Christmas. With his knowledge of my pay schedule and how difficult it I'd for me to afford the visit and my 600 a month in child support when I only make 300 a month in the winter I feel that canceling an appointment with a child involved is inappropriate considering I was able to work 3 days outside in the freezing cold weather to earn the outrageous rate. I alway pay before I see my child every time. And have never been able to afford the visit a week in advance. But received a text message from him last night after business hours. Canceling my appointment less than 24 hours before seeing my daughter for or visit even tho just like every single time. I have had money in hand and was going to pay before I see my daughter just like every other time I've had an appointment. This is not the first issue I've had with this man. He has talked foul about me when he thought I couldn't hear him. Then fell asleep on our first visit. As well as changed his original "fee" from 40 to 75 all within 1 phone call. Then corrected it so I paid both.