We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tanning Salons

Sun Tan City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Sun Tan City's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sun Tan City has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sun Tan City

      2445 N Kansas Expy Springfield, MO 65803-1156

    • Sun Tan City

      1412 S Glenstone Ave Springfield, MO 65804-1406

    • Sun Tan City

      2767 W Republic Rd Springfield, MO 65807-7440

    • Sun Tan City

      1721 S 20th St Ste 101 Ozark, MO 65721-7853

    • Sun Tan City

      1730 E Republic Rd Springfield, MO 65804-6549

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At my last visit to the salon (9/27/22) I requested for my account to be closed. The girl at the front desk said she would take care of that for me. I was charged for another month on October 4th. I spoke with Supervisor ****** and three other employees who promptly denied my request for a refund without “proof” that I had canceled. The employee never asked me to sign anything. The membership agreement that I signed says NOTHING about having to sign something to cancel your membership. ****** agreed to that (I have an audio recording of her saying it). And then said she “doesn’t need a reason to deny” my request for a refund and hung up on me. I spent hours on the phone trying to get my $60 back and they are refusing. I’m not using the membership, the employee was supposed to cancel it and didn’t do their job.

      Business Response

      Date: 10/14/2022

      Good afternoon,

      Thank you for contacting us and giving us the opportunity to respond. We are a locally owned and operated Franchise and this customer contacted our Corporate Client Support team to express her concerns. I am unable to speak on behalf of that department, however they did provide me with the three phone call conversations but I'm not able to include those as attachments. If you would like to have those, please advise on an alternate way to submit those to you.

      I have provided ******* Membership Agreement which began on 9/1/2022. Based on the signed agreement, it was understood that before she could freeze or cancel her Membership, there was a requirement that 1 additional monthly draft would need to occur which is what occurred on 10/1/2022. Her membership has since been terminated and she will no longer be charged for any future EFT payments.

       

      If there is anything further I can provide you with, please let me know.

       

      Sincerely,

      ******* *****

      Franchise Owner

    Sun Tan City is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.