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Business Profile

Timeshare Cancellation

National Cancellation and Transfer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction happened during the Pandemic. We would like a refund because the service promised was not done. Our son and **, ******* and ******************************* paid $1,900 approximately a payment from our son and from us. They will have the exact amount, to get our time shares dismissed. However in almost 4 years we have not had any correspondence from this company nor has our sons timeshare been canceled. My husband and I locked our credit to prevent any reporting to the credit bureau to destroy our credit. Unfortunately, our son ******* did not act fast enough. We were assured they could help us since they had had so much success in the past. Nothing has been done. They actually forgot us. When I called they don't return calls nor have they worked on either of the case or have anything to show us. We want our money back, a full refund to us an our son. I have asked and only received one email.

  • Initial Complaint

    Date:07/02/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for their service in April of 2019 for cancellation of time share. We were told it would take between 12-18 months. We were told it would take a little longer due to COVID. But now we are no longer getting any response from them. We have tried calling the lawyers(********** *** ***** ***) they assigned to us and they couldn't even give me any contact information to call. And they don't respond back either anymore.

National Cancellation and Transfer is NOT a BBB Accredited Business.

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