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Business Profile

Transmission

ACE Transmission Service and Supply, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a transmission from Ace transmission over three years ago with a three year warranty on it. Throughout the warranty period, there was an issue with the transmission slipping, and every time we brought it in, they would fix it for a little bit, but it went right back to doing it. They always said the bands needed to be tightened, but now that that it's out of warranty, they won't service it anymore, and we have brought it to a couple other transmission shops who told us that transmission doesn't even have bands at all. Our position is the rather than truly warrantying the sub-par transmission they sold us, they have limped it along to get out of the warranty.

    Business Response

    Date: 11/12/2024

    I have received and looked over your complaint and I am sorry to hear that you feel this way about our business. After looking into past work we have done for you, it looks like we have repaired a couple of vehicles for you but we have no history in our systems of you purchasing a transmission from us with that warranty. It also appears that several times one of your trucks was here that is was something unrelated to the transmission or an external part from the transmission that was causing your issues. Please feel free to contact us to talk about your issues.

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the truck towed to Ace on 7-17-23. It has been over 2 months and my truck is still not fixed. They keep telling me they are testing, I don’t have any confidence in the shop!!! They act like no big deal. My truck is a tool for my survival. I need my truck!

    Business Response

    Date: 10/23/2023

    Dear Mr ******,

    We did work diligently on your vehicle and Finally figured out that it was on the engine side. We did complete the work and get your truck back to you. I know it was frustrating to you and i am just happy we got it resolved. We do appreciat4e your business

     

  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have had my Ram 1500 2007 since 03/27/2023. To rebuild or replace my transmission. When I first called back in March I was told that they would not be able to look at my truck until 04/03/2023. So, they called eventually. They informed me that they were going to rebuild the transmission, and then they were going to replace the transmission with a rebuilt transmission from their factory. The next time I called they stated that they were waiting on the transmission from the other side of town, and they were suppose to call back and they never did. I called on the 04/11/2023 and they stated that the work would be done on Wednesday 04/12/2023. They have not called me back. I would like my truck back fixed or not fixed.

    Business Response

    Date: 04/20/2023

    Dear Mr. *****,

    I'm sorry that our timeline for the repair of your Dodge Ram 1500 took longer than was expected, I have talked to you multiple times through this process and tried to keep  you informed on what was going on. I want you to have your vehicle back as quickly as possible. Your transmission was having pressure issues as I have let you know,  We do now have the transmission  in our possession  as of today 4/20/2023 and it will be installed today as I informed you yesterday. I will be delivering your Dodge Ram back to you as promised. We appreciate you as a customer and want you to be happy with the product that we promised you. 

ACE Transmission Service and Supply, Inc. is BBB Accredited.

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