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Business Profile

Transportation

Prime Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

This profile includes complaints for Prime Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Inc. has 2 locations, listed below.

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    • Prime Inc.

      2740 N Mayfair Ave Springfield, MO 65803-5084

    • Prime Inc.

      Po Box 4208 Springfield, MO 65808-4208

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Truck A10427 was charged for an *** not returned. And has an ****** set up for the *** this was terminated by the fleet manager due to his personal feelings.be cause we had the truck down a week.he was upset we havent been running the truck so I guess this is the way he call his self making a small business suffer by charging this to our other trucks that are running instead of charging it to the escrow they have been taking weekly.when we signed up the agreement said it would come out the escrow not our other trucks that is running.A10437 has $800 escrow A10427 has $1,400.00 escrow we should have not been charged nothing out of our weekly settlement it should have come from The escrow until the *** was returned. I am requesting to reimburse for the money that was taken out of the weekly settlement.this is unethical business practices. The Fleet manager ***** has personal issues with our company I have watch the personal attack issue against our company and staff. All staff has witnessed the disrespectful and rage approaches

      Business Response

      Date: 04/09/2024

      This complaint has been forwarded to the respective individual and department at Prime.  Anticipate responding by close of business on April 11. 

      Business Response

      Date: 04/11/2024

      Attached is the contract with *********** Airway.  This contract addresses the Qualcomm (ELD) device required to haul freight (see para 5, para 6, Schedule 2).  ****** leased 2 Qualcomm units.  Those 2 units have not been returned since he cancelled his contract.  $1,100 per unit was withheld until returned.  All other monies have been sent to *******  Prime has communicated with him regarding the return.  Withholding of the unit cost can be from revenue of the truck or escrow account.  

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a leasing a truck with the business as a leasing operator.  Something happened with the truck and the business got upset.  The first contract was for one year and now the business is sending me bills after I returned the truck.  I informed them that I was having issue with the truck.  The business is sending maintenance bills for the repair of the truck.  I was not a employee of the business but a lease operator.  I would like the business stop sending me bills because they are the ones who ended the contract.  

      Business Response

      Date: 12/15/2023

      Attached is training contract for Mr. *******.  He did not fulfill his obligation under the contract. 

    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: ********



      I am rejecting this response because:



      I asked for balance statements after I make payments by email. I did not receive any after Friday the 28th payment. And no explanation for why a $5 autopayment was made.



      Sincerely,



      ****** ******

      Business Response

      Date: 10/24/2022

      Autopay has been cancelled at *** ****** request.

      Business Response

      Date: 10/26/2022

      Attached is the most recent email communication between Prime and *** *******  Reading this it would appear that this matter has been resolved.  I am unsure what issue remains.  

    Prime Inc. is NOT a BBB Accredited Business.

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