Complaints

This profile includes complaints for Byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byrider

  1226 S Glenstone Ave Springfield, MO 65804-0316

  
• 

  Byrider

  925 W Kimberly Rd Davenport, IA 52806-5723

• 

  Byrider

  3215 E 20th St Joplin, MO 64801-5840

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They repoed her Jeep and she paid it off. When we went to get it, it is not working right now. They said they drove it around the lot and there was nothing wrong but it is not working right. That was her only way to work and if she keeps doing this and can't get a ride, she could lose her job. They charged her $350 to pay it off plus the tow. They won't tell us who towed it.

  

  Business Response

  Date: 03/21/2023

  Ms. ****'s vehicle was repossessed on 2/17/2023.  At this time her account was 131 days delinquent.  Prior to this date her vehicle hadn't been in our Service Department since 1/6/2020.  When the vehicle arrived, there was a screwdriver in the passenger seat and it appeared that this is how the vehicle was being started for some time.  When Ms. **** came to redeem her vehicle the screwdriver wouldn't start the car.  On 2/23/23 a friend of Ms. **** asked that we push it out to our lot and he attempted to install a new starter.  This was the last we heard on Ms. ****'s vehicle and it was off our lot that same day.  We have attempted to contact Ms. **** without success.  Ms. ****'s account is now paid off, but if we can assist her in any way with her mechanical concerns, she can contact Clay in our Service Department.  Our shop doesn't mark up the cost of a part and has a low $55/hour labor rate for customer pay items.  

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2013 Chevrolet Cruze in June of 2021 from the ***********, ******** location. A week after buying the car, the check engine light came on and I had to take the car in to be serviced. It was fixed without me having to pay anything out of pocket. I get my car back, and another issue arises a week later where I have to take my car in again. Still covered by them, they fixed it and sent me on my way. 3 months later, my car starts to overheat. I take it in, this time it was something not covered under warranty and I have to pay $200 out of pocket to get it fixed. I get my car back, and another 3 months go by, and another issue happens. I take my car back in, and they "fix it", only for me to have to bring it in a month later for something new. This has been an ongoing thing and hasn't stopped. All the while I'm being told this is a machine and this happens. My car overheated yesterday, on the weekend, with my 16 year old daughter driving it. Where she had to get an Uber to get home. My car is still sitting on the side of the road waiting for Monday. They will not let me return the car. They tell me I can, but then they will auction it off, and whatever is remaining, I will be responsible and they will garnish my wages. I replied how that wasn't fair, someone could buy this POS for $50, and I would be stuck still owning over $11k. Mind you, ***** blue book only values the car at $5600.This company is criminal. They sell cars knowing they don't run properly, and won't even let you take your losses and give the car back. I am not, and never have been, asking for my money back. I just don't want this **** car, and no longer want to pay for it. Nor do I think I have to. But I'm being bullied into staying in this contract. I am a single mother who makes $15 an hour. And my car breaking down on me constantly is causing me to miss work, and lose pay, yet they still DEMAND money from me. This company is far from professional.

  

  Business Response

  Date: 11/28/2022

  ********************* did purchase her vehicle in July of 2021.  Since then, her vehicle has been in the shop for mechanical repairs.  Several visits were for non mechanical repairs like 2 visits for tires that needed replaced and 1 for a windshield that needed replaced along with several free oil change visits.  Since purchase, the vehicle has been driven over 25k miles.  Any mechanical issue ******************** has had has been addressed urgently and professionally.  No one can predict when a vehicle will have a mechanical problem.  We didn't build the vehicle but we do stand behind it with our 4 year ***** mile service agreement.  We have always been more than fair with *********************.  $1200 in repairs were covered by us with policy dollars even though her service agreement didn't cover it and we were not contractually obligated to do it.  This was done in the spirit of excellent customer service.  Maintenance is part of owning a vehicle.  Any repairs ********************* paid for out of pocket were done at $0 markup on parts and a very low $55/hr labor rate.  ******** standard for labor in over $100/hour and parts are typically marked up over 100% of the cost.  This saved her a significant amount of money vs being repaired elsewhere if she was not our customer.  ********************* picked her vehicle up about 2 weeks ago and has had no further issues to our knowledge.  We will continue to be more than fair if further mechanical issues arise.  We will always honor our contractual obligations and more.  We expect ********************* to do the same.

  Customer Answer

  Date: 11/28/2022

  Complaint: 18401248
  
  I am rejecting this response because:
  
  I feel this isn't completely accurate. While, yes, some things were covered under warranty, the issue is that it has been in the shop that many times. And I am not talking about the tires or window ((which was not on my car. You didn't fix a windshield on my car, as I've never had an issue with the windshield.)) Or the oil changes. I'm referring to the 2 times it was in the shop the first few weeks I bought it. One of the issues was a recalled item that I was told the first time couldn't be changed until it broke... but it did break. That was the 2nd time it was brought it. And the 2 times it overheated last winter. And the 3 times I've had it in since March of this year until this most recent time. 

   

  I bought a car from Carhop in 2017. It was a 2006. And it had one issue the time I had it until I signed it over to my ex husband. Who is still driving it, without any issues. It's been 5 years and that car is still running strong. And has way more miles on it. I've had this car for 1 1/2 years... it's been in the shop for mechanical reasons at least 5 times. Not including the tires or oil changes. 

   

  I've realized that I'm basically screwed on getting out of this criminal contract, so I'm just accepting the loss that I'm stuck with this POS car until I pay it off and can scrap it. I just want the complaints on file so people understand the type of business this is. 

   

  This doesn't even include the fact that when you call and speak to anyone and they disagree, they are rude as h*** So... the customer service ***** just as much as the cars they sell do. 

  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealer last year in July. There was an issue with the check engine light coming on when we test drove it. The assured us that they would fix it. There were also oil leaks that occurred frequently causing me to go into their dealership at least once a month. I have asked them to put me into another car and they are not willing to do that.  Now the car needs a new transmission.  The car is unsafe.

  

  Business Response

  Date: 09/09/2022

  *** ******* did purchase her vehicle in July of 2021.  Since purchase the vehicle has been in our service department 6 times.  4 of these visits were for oil changes only.  *** ******* purchased our 48 month 48000 mile Service Agreement at the time of purchase.  Her other visits were mostly covered by this agreement.  In over a year of ownership *** ******* has only had to pay $69 out of pocket and $50 of this was for a deductible.  Byrider has helped *** ******* by paying nearly $400 for non covered items over the last year.  These dollars were spent in the spirit of good will and was not contractually obligated to be done.  *** ******* vehicle is currently driving and does need a transmission that has been sitting in our shop for over a week.  We have tried to reach *** ******* from our shop but she has not returned our calls.  Vehicles all have mechanical issues at some point.  We can't control when something happens but we work very hard to resolve issues if they arise.  It isn't realistic to swap cars for a fixable issue covered by the service agreement.  Please ask *** ******* to contact our shop so we can resolve her concerns.