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Business Profile

Used Car Dealers

The Auto Shoppe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for The Auto Shoppe's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Auto Shoppe has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2017 Jeep Compass from the Auto Shoppe in April/May of 2020/This was my very first vehicle purchase. I also purchased their Extended Warranty package (********************************) that they sell - feeling confident it would be beneficial for me, knowing that maintenance services I would get done at the Auto Shoppe would be covered and I would also have assistance if I went elsewhere for Maintenace or parts. Some time last year, I called The Auto Shoppe to schedule my next oil change and they told me they actually moved locations and no longer do maintenance on vehicles - only sell. Since this phone call with the Auto Shoppe, I have not been able to get in touch with someone. I have called a few dozen times, left voicemails, etc and have not received a phone call back OR gotten anyone to answer the phone. I am trying to cancel my warranty plan and get a pro-rated reimbursement check as I have paid an extra $100 a month on top of my car payment for the last 3 years and have only used it twice while the auto shoppe was still performing maintenance appointments. I contacted ************* to find out what my steps are in cancelling, and they said in order to cancel my warranty, I am required to fill out and sign a cancellation form through The Auto Shoppe, they have to send it into my warranty company (********************************) and then ************* will mail the Auto Shoppe a reimbursement check for them to give to me. I have called and called, and I have stopped by in person and they are never there and it all seems very shady to me and I'm just needing help to cancel my warranty and be reimbursed.

    The Auto Shoppe is NOT a BBB Accredited Business.

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