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Business Profile

Veterinarian

Bradford Park Veterinary Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being billed for a product or service that I didn't receive from 8/15/2022.


    First, on Wednesday I called needing medicine. I was told they would call me back, they did not. On Friday, I called again stating that I only had one dose left, I was told she would check into it and call me back. I NEVER got a call back. Monday I called again and was told it was ready for pick up on Friday.

    Next, I went Monday to get the meds. That's when I got charged double for the second time. I had to make two trips to deal with their mistake. On two different occasions they charged me for two ounces of medicine $154 when I only received one ounce. (The first time, months ago, they fixed it and gave me the amount that I paid for, This time they didn't.) This time they told me maybe someone could help me next week and they were not able to do anything. That's when I gave the meds back said I don't want to argue about it and I want my money back.

    Then, in an attempt to give me a refund they ran my credit card 4 times and told me she couldn't give me a receipt. I was not offered or given a receipt. When I said I wasn't leaving without something in writing stating that I was not going to be charged, the " tech" got pissy with me. I did receive a written letter saying that I would not be charged.
    I have not been back since, and will no longer do business with them.

    Finally, I called to speak to the manager ******* ******** on Thursday, he is in the office but he's not available and he to does not return my phone call.

    11/17 I just received a bill for $154, I called and finally spoke to Mr ******** (the manager) and he said he would take care of it.

    On 12/19 I received yet another bill for the meds that I didn't receive.

    Business Response

    Date: 01/11/2023

    We have contacted the consumer and we have addressed the situation, but I don't think we have come to a resolution, but will reach out to the consumer to find a better veterinary that will meet her needs. 

    Customer Answer

    Date: 01/11/2023

    Complaint: ********



    I am rejecting this response because:

     

    They have not contacted me.  Me finding another Veterinary clinic was not the issue.  They have been billing me for a medicine that I didn't receive, and after telling me that the issue was resolved I still received another bill.  I want to make sure that has been retooled. 






    Sincerely,



    ******* ****

Bradford Park Veterinary Hospital is NOT a BBB Accredited Business.

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