Complaints

This profile includes complaints for Premiere Business Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Premiere Business Services has 2 locations, listed below.

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  Premiere Business Services

  1189 S Duchesne Dr St Charles, MO 63301-4837

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  Premiere Business Services

  6780 Mexico Rd Saint Peters, MO 63376

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been getting my taxes done here for 18 years. I filed my taxes and paid the accountant in 2019. In 2020 I received a letter from the *** that my taxes weren't completed. Premier Business Services asked me to send them the letter and also told me to contact the *** myself. After this I never heard back from Premiere Business. I've contacted every month since then. They told me to be patient and that the government was just behind. I even wrote a letter about the situation. Since then I've spent 62 hours with the *** and calling the office trying to find out what's wrong. The *** said they never received my taxes. So I refiled my income taxes myself. Then I received a letter from the *** stating I owe a $3,000 difference then what the accountant told me. I'm also now being charged interest. The receptionist won't allow me to talk to the accountant, nor will the accountant take an appointment.

  Business Response

  Date: 08/15/2023

  The customer requested an extension.The customer was informed that filing an extension does not extend the time for paying the liability and that the *** will assess a late payment penalty and interest. The return was filed timely under the extension. The customer received a bill from the *** indicating the tax liability due plus late payment penalty and interest charges. The customer cannot understand that this is what was explained and that the ***, as any other financial entity would, charges late fees and interest for failure to pay taxes timely. This has been explained in 2020, 2021, 2022 and now in 2023. The customer continues to not seem to understand this process of the ***. We have explained this to her on numerous occasions in as great a detail as possible. This customer does not understand that taxes are due and payable on or about April 15 every year and will not accept that filing an extension does not extend the amount of time to pay taxes, just file taxes. We efiled the tax return timely, have shown the efile receipt and acceptance of the ***. We cannot affect *** processes for acceptance.