We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agent

State Farm Insurance, Andrew Broombaugh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Matthew B

    Date: 01/21/2025

    Matthew B

    Date: 01/21/2025

    I have been going through Andrew Broombaugh State Farm for over 3 years for car insurance.I was auto paying monthly with a Credit Card, but the card information was stolen so I had to cancel the Credit Card.I used the State Farm website to setup auto pay from a Checking Account I have with ************ to pay going forward.4 out of the last 8 months I was sent automated text messages saying my payments didn't go though and the old disabled stolen credit card was charged instead of the Checking Account I setup.Every time I went to their website or phone app my account would show the Checking Account was setup correctly for auto pay as the default option.The other 4 months I didnt get the text notifications the payments were automatically deducted from my Checking Account by ******************** Farm with late fees included no problem.I called their office and spoke with ***** to address this.Within ******************************************************************* off and explain things away.She explained how their website is working as intended and it was my fault for not contacting them sooner to fix this.I explained how I have been working in IT for over 10 years so I know my way around computers and navigating websites and that their website was telling me everything was setup fine on my end so why would this happen.She described how customers are supposed to contact agents to change auto pay options and I rebutted with asking why there is an option on their website for customers to do it themselves if it doesnt work.There is not even a note on their website saying to contact an agent for all auto pay changes.8 months should have cost me $829.36 but they ended up auto withdrawing $994.46.When I brought this up to ***** she explained how I also owed $356.99 in backed late fees for a grand total of $522.33 in *************** the point I told ***** to terminate my business with them and if they bothered me asking for any more money I would get a lawyer involved.

    State Farm Insurance, Andrew Broombaugh

    Date: 01/27/2025

    I am very sorry for your frustration. I cannot discuss specific numbers due to privacy reasons, but the premiums listed above are incorrect. If you'd like to call the office, I'd be happy to go over everything in detail. I can assure you this could have been resolved much sooner with a call, email or text back to our office. We have tried to reach out to you numerous times about billing. I apologize for the trouble State Farm's online service caused here; however, I do not have any say in that site or any of its functions unfortunately.

State Farm Insurance, Andrew Broombaugh is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.