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Business Profile

Motels

Quality inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/12/2025 I checked into Quality Inn, St. *******. After working a little bit, I went to take a shower and had no hot water. I thought maybe with everyone showering that I would give it a little bit. Later I checked and still no hot water, around midnight. After calling the front desk, I went down there, and no one was there. However, a gentleman, off the street, just randomly walked in to locate a restroom. I took myself up to my room as I didn't feel that it was safe. In my experience at a certain time the hotels will have the doors lock and guest can only enter with their key or be buzzed in by the front desk. I went to bed, woke up early to take a shower, still no hot water. I went downstairs to get some coffee, no coffee and no sign, no nothing. Just a lot of cups left with *******, milk, etc. I went upstairs to pack my things to leave. Intentions were to stay there, enjoy coffee, breakfast, and work, but I ended having to leave. Couldn't sleep well, stayed up to late waiting to take a shower, still couldn't take a shower, coffee is my go to in the mornings, and I needed to work, but couldn't stay there. Of course, ****** was out of town. I demanded that they reach her as many others were disappointed as well. She approved a 25% discount. I requested a full refund. Everything about the stay was horrible. I never even received the 25% discount credit to my card as of 3/28/2025. I called multiple times to discuss with ****** with no response. Today, 3/28/2025, I was yelled at, told that I would not get anything more and not to call back, and was hung up on. I called back and was immediately placed on hold. The second time I called back, they just let it ring. I was told, ****** was on a conference call when I asked for her, before I was yelled at, so was she lying to the recipient (me-not knowing who I was at the time) before she started yelling at me? ****** should have called me as a professional upon her return to try to work this out.

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