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Business Profile

Energy Conservation Products

Home Doctors LLC
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/30/2025 Home Doctors LLC sold us 2485 sq feet of insulation and two attic solar fans, and installed them on 2/1/2025. We were told the soffits would be cleaned as part of the installation, and pictures would be provided of the work after completion.
    The soffits were not cleaned, and the pictures have not been sent. I have called them seven times, and the office manager left a message one time on my voice mail. When you spend 19k on a product, would think the customer service we be excellent.

    Customer Answer

    Date: 05/12/2025

    **** the GM came by and sent me the pictures of my attic. All issues have been resolved, and I appreciate Home Doctors LLC willingness to stand by their commitments that were made.

    Thanks again for help. Have a blessed day!

    *** *****

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/17/25 workers from Home Doctors LLC came to our house to do a whole home ceiling seal, install a solar exhaust fan in the roof, install an Aero-pro air cleaner, and install a Renu-aire furnace air cleaner. After performing the first three, the workers said they didn't have the Renu-aire unit in the truck, but would order it and it would be delivered the following week to be installed as soon as I called the office. The Renu-aire unit had not arrived after two weeks, so I called the office and left a message as no one answered the phone. I never received a call back. After another week I called again and left a message, No one called back. This week I called the office and left the message that they could refund my money since I paid in full when they were here on 1/17/25. I paid a total of $9000, the Renu-aire unit was $3995 of the amount, so I asked for a return of $3995.

    Business Response

    Date: 02/25/2025

    The product has been installed and customer order is complete.  We were waiting on product to get shipped to us, but once we received, customer was notified and order has been completely fulfilled!

  • Initial Complaint

    Date:02/11/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a insulation solution and it was not completed correctly. Multiple attempts to contact them have gone unresolved. Multiple emails, contact forms on their website and voicemail messages have not gotten one return call.

    Business Response

    Date: 02/23/2025

    We have reached out to customer to set up date for completion.  There was a section that was not complete and when made aware, we reached out to resolve. We will let you know once job has been completed.

    Customer Answer

    Date: 02/25/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

Home Doctors LLC is BBB Accredited.

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