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Business Profile

Furniture Repair

Furniture Medic by CCB Ventures

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Furniture Medic by CCB Ventures's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Medic by CCB Ventures has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Furniture Medic was retained n April 2nd, 2024 by my insurance company, ****, to repair and repaint kitchen cabinets that were damaged by a previous contractor. I subsequently engaged Furniture Medic to repaint and repair two bathroom vanities.

      The total estimate for these repairs came to $12,688. I have paid Furniture Medic a total of $9,319.50, the remainder due upon completion.

      The owner, ******* *****, did a walkthrough with my wife and me on Wednesday, 4 September 2024, during which we identified paint and repair issues that had to be fixed, as well as damage caused when a paint line exploded in our home. *** ***** agreed to all of the issues we identified, and stated his team would sand and prep on Wednesday and Thursday (4-5 Sep) and complete final spraying on Friday (6 Sep).

      The paint crew did not return after Wednesday, 4 Sep. At 5:54pm Thursday, 5 Sep, I received an email from *** ***** stating "I have closed down my business and laid off all my workers. I can no longer take in work or complete the work I currently have in my shop."

      I had to drive to *** ******* shop, 45 minutes from my home, twice to retrieve my cabinet doors and shelves, hardware, and vanity drawers.

      *** ***** and Furniture Medic failed to complete the work at all, and I now have to hire a new painter to redo all the work - no painters will take responsibility for the work Furniture Medic did or did not do, and are requiring a full start-to-finish contract.

    Furniture Medic by CCB Ventures is NOT a BBB Accredited Business.

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