Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 7, 2024 I had a power outage and my generator didn't turn on. I called Spark Daddy for a service call. I was told that the service call would be $75.00. The service tech was at my home for about an hour. Stated it needed a part that he didn't have on the truck. He would have to order the part, would figure out an estimate and let me know. He then is trying to sell me a maintenance plan for $575, which I clearly told him I wasn't interested in. He charged $457.00 for this. When I questioned the amount, he said the extra was for putting it on the computer. I discovered he had lost the fuse to the generator and didn't replace it. The next day he called with the estimate of $3,700, which included the maintenance plan (that I didn't want). I called ******* and spoke to them about putting the generator on a computer and was told that not how their generator works. I've contacted this business about this. His offer of doing maintenance once for 1/2 off is unacceptable. I don't trust him to work on it. He did send a fuse, after I requested it. I got a second opinion. Turns out it was the control panel, not what Spark Daddy said! It cost $1,153.
Business Response
Date: 07/24/2024
We are doing everything possible to work everything out with the client. It is our desire for them to be happy with the service that we provided. That's why we attempted to offer a maintenance for the generator. I am attaching a signed estimate that authorized our company to move forward with the diagnostic. We get this signature before me move forward with any work. All tasks that we complete for the customer are talked about upfront so that they are not caught off guard. I also am attaching a signed invoice stating that all work was completed in a satisfactory manner and that they had the opportunity to bring up any concerns. It also states that if they had concerns that those concerns were addressed and resolved. I am also attaching a call log from Generac that shows the notes from the support call that we placed with them. In the notes you will see that the repairs that were quoted to the client were outlined by Generac. We believe that once you see everything that we have you will agree that significant effort was made to take care of all of the clients needs. Having all of that said, we still want to take care of the client. We are not turning them away.
Business Response
Date: 07/24/2024
Please find the attached signed estimate for work needed. This was signed before work commenced.
Please find signed invoice. This was signed at the end of the work.
Please find the attached log from Generac that outlines the call to tech support as well as their recommendations for repairs as were quoted to the client.
Business Response
Date: 07/24/2024
Please find the attached signed estimate for work needed. This was signed before work commenced.
Please find signed invoice. This was signed at the end of the work.
Please find the attached log from Generac that outlines the call to tech support as well as their recommendations for repairs as were quoted to the client.
Business Response
Date: 07/24/2024
Please find the attached signed estimate for work needed. This was signed before work commenced.
Please find signed invoice. This was signed at the end of the work.
Please find the attached log from Generac that outlines the call to tech support as well as their recommendations for repairs as were quoted to the client.
Customer Answer
Date: 08/12/2024
Received a partial refund. It's been resolved.Initial Complaint
Date:02/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company employee came stoodon porch did mo work charged$79Business Response
Date: 02/08/2024
We will reach out to the customer directly to respond. She didnt call us first or we wouldve been able to take care of it before now.
Customer Answer
Date: 02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Business Response
Date: 02/09/2024
Please see proof that the customers $79 check was returned. She has been intentionally difficult to reach throughout this process to try and resolve. I finally took the check to her residence and left it in the mailbox.
Thank ************************************************************************************************* LLCYour Favorite Electrician
************
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