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Business Profile

Vacation Rentals

Luxorts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a timeshare and don&#**;t know how they got information to contact me. They wanted to use my points and they were paying me good for about a year. I have called them and told them I have 8 bookings here that they never paid me for and I have called them. I get a recording to tell me my complaint and never get through to them. It seems like they owe me $9,000.00 - $10,000.00.There are 8 bookings they have not paid me for yet. I would like to get my money from these bookings.

    Business Response

    Date: 06/07/2024

    Dear *********************************,

    I am not sure why your complaint insinuates that you do not know who we are. You have been turning your points into the rental program since 2018 and have been paid for every reservation we have ever placed on your account. As per the letter we sent out to you in April of 2023, you were notified that in order to continue receiving your rental payments, we would need your direct deposit information because we were no longer printing checks. Another letter was sent in September when you did not give us the requested information. We have tried multiple times to contact you via phone, email and mail. Our contact information is also in the last renewal you signed turning in points to us. We instructed all owners who called in to please reach out to us via email and to date you have not done that. There are also no messages from you on our phone line or a record of you attempting to call. The email address to use for contacting us is ***********************

    I will be more than happy to assist you in your issue. 

    Sincerely,
    *************************

Luxorts is NOT a BBB Accredited Business.

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