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Business Profile

Printing Services

Printpal.com LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Date: 03/27/2023 Order number: 3D-254607 Account info: ***************** I order the following ink cartridges *********** Cyan Reman Cartridge (High Capacity) - ******* * ******* *** ****** (825 page yield) *********** Magenta Reman Cartridge (High Capacity) - ******* * ******* *** *****) (825 page yield) T6M10AN-REM Yellow Reman Cartridge (High Capacity) - ******* * ******* *** ****** (825 page yield) *********** Black Reman Cartridge (High Capacity) - ******* * ******* *** ****** (825 page yield) I sent over various e-mails asking for assistance because the ink cartridges didn't work and did follow the instructions to trouble shoot. 04/24, 04/25, 04/27, 05/01, 05/15, 05/30, 06/12, 06/13, 06/14, 06/21, 07/03, 07/25, 08/04. I left several voicemails here to state to request for an immediate refund because the product doesn't work, but no return call back and no e-mails back. I have given this business many opportunities to respond back and do a full refund for me. I followed and respond back in a timely manner, but after several e-mails and voicemails there is nothing back from this business. I just want to get the money I paid for in full and never do business here again. I would appreciate your assistance.

    Business Response

    Date: 08/28/2023

    Customer never returned the items to be refund. We went ahead a refunded the order anyway on 8/8/23.

Printpal.com LLC is NOT a BBB Accredited Business.

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