Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:08/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Original transaction date: 4/8/23.
Total order cost: $192.90
Order number: 39650
Did not receive 3 items in the transaction. Per company policy on site items will ship out within 3-5 business days.
Reached out to company on 6/19/23 and 6/27/23 via email with no response.
Reached out to company ******** ********* 6/28/23 with no response.
Reached out to owner, ******* ********** 7/1/23 and responded that she will look into it. On 7/18 I followed up and she sent a message they would be sent out immediately. 8/15 she did not respond when asking about the items. On 8/16 she responded that she is sorry and will issue a refund and stated that I will receive an email confirming. The status of the remaining 3 items switched to fulfilled, but no email was received nor refund.
Business Response
Date: 08/26/2023
This matter has been discussed and resolved privately with the customer. The customer has received a full refund for the missing items in the order and awarded additional store credit for the mistake and the inconvenience it caused.
This customer has been provided with all documentation showing the refund transaction via message and email. Emails have also been sent with confirmation showing the free credit on her customer account to put toward her next purchase. We look forward to doing business with her in the future.
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