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Business Profile

Dumpster Services

Buzz Dumpster & Junk Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went up to ****#**;s Discount Furniture to buy a sofa. The rep worked out a deal and I tried to get someone to pick up my old sofa the day before they were to deliver the new one. I talked with ****, the secretary at H35**3533363433**38H and gave her my debit card number and they took $160 from me. So ****#**;s Discount Furniture said they would be at my home on March 2, 2024. H35**3533363433**38H never called and finally that morning I get a call from **** and they said they would need to add another $160 to the bill to pick up my old sofa. I told her that I can&#**;t pay this so **** asked what can you pay and I said $20 and she said we would need at least $40. The day of picking up the old sofa came and they didn&#**;t show up. I called at 4pm and they said someone would be there until 5pm and no one ever called back. I called Bob&#**;s Discount Furniture to hold on with delivering my new sofa. Then H35**3533363433**38H called and said they would come in 1 1/2 hours. I called ****#**;s Discount Furniture and they said they could not deliver it to me at that time and I would have to wait until the next week. I am out of $200.00. I would like a refund of $40.00.

    Business Response

    Date: 04/23/2024

    We explained to **** that we had priced this accidentally as a curbside pickup which is where we thought he said the sofa was located.   Once we called to confirm with **** we figured out it was in the house, and we explained to **** before we came out that we needed to charge $250. **** stated that he wasn't paying that much. We would have been more than happy to not do the job. Because of ***** persistence we went ahead and did it for $200 to be nice, which we lost money doing the job. He explained to us that if we would do it for $200 he would be happy. The morning AFTER the job was done **** called to request a refund for the extra $40 we had charged, when we already lost money on the job. We explained that we needed the $250 to barely break even and that we would not be able to offer a refund because we already discounted the job down to $200. This was the agreed upon price and we wish we could help further but that it would not be possible.

Buzz Dumpster & Junk Removal is NOT a BBB Accredited Business.

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