Complaints

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• Initial Complaint

  Date:10/23/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** came to my home for a plumbing issue. He did not come prepared to do work. I had to get towels tarp and bucket to catch water debris that would come out of pipe once he took cap off floor drain pipe. He did not even try to remove the cap. He started giving me excuses its too tight your pipe is rusted the pipe needs to be cut out etc…. I paid $75 for this NOTHING…..he did not try. I called another plumbing company out the gentleman came prepared with bucket tarps etc… twisted the cap ONE TIME it came right off and he began to snake out my drain which fixed my problem. I had to pay out of my pocket again this time $175 for s JOB COMPLETED

  Business Response

  Date: 10/23/2023

  We are sorry the customer is unhappy with the service.  We were out to the home through a home warranty company.  Yes there was some corrosion on the drain as seen in the pics. We did submit this to the home warranty company with recommended repairs to the plumbing system.. The service fee collected on site was on behalf of the warranty company. We did not refuse to do any work.  The warranty company denied the claim. Again I am sorry that our customer is unhappy.  

  Customer Answer

  Date: 10/24/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  My point is ****** DID NOT try to remive the drain cap all I needed was the cap off to snake the drain the cap WAS NOT corroded he did not try the pipe is in good secure stable condition.  As I said the company that came out on Saturday held the too with one hand and turned with the pipe wrench literally one time as water started to squirt out continued sliwley and snaked the drain I stand on wanting my $75 back for a job you DID NOT do nor try just took my money warranty company said that fee is for you 
  
  Sincerely,
  
  
  
  ********* ********

  Business Response

  Date: 10/26/2023

  Again we never said we were done with this job. We submitted to the warranty company for further action as we are required to do. We collected on behalf of the warranty company as stated in the customers personal contact with them. 

  Customer Answer

  Date: 10/28/2023

  Complaint: ********
  
  We ****** left my hime is was dine what he submitted was not WHAT NEEDED to be done.  All he had to do was remove the cap and snake the line just as the other company I paid $175 to do.  ****** made a small job out if oooooh we are going to stick it to the insurance company  in hopes to get really paid.  Again he came not wanting to do a job which would have taken him 30min or less he never tried just started taking pictures and telling warranty company pipes need to be replaced etc… so on.  Just give me back my $75 you did NOTHING but cost me to pay another company to do what you were sent and paid to do 
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ********* ********