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Business Profile

Liquidators

Durvy Liquidation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 21st I made a purchase for merchandise for my business and everything was great. The same day I receive. Email stating the items are ALL ready for shipping and I got confirmation numbers. Great! Everything seems to be good. I purchased this order through SHOP PAY, as I usually do. They way Shop Pay works is you finance the purchase in payments, the merchant gets the funds once all items have been delivered. So with that in mind I remembered that if the order gets delivered and it's only partial it will mark it down as complete and release funds. To protect myself I asked **** to please only mark what actually went out for delivery because of the issue once it's delivered it's done. **** stated he needs to get shipping quotes on 174 pairs of shoes I purchased as a part of the order. So I knew for a fact that those items will not be on the same shipment for that very reason. I told **** please make sure that the items are adjusted to show what items are left and what I received. After I brought it to his attention he said that he fixed it and everything was good to go. I proceeded to go about my business and the following day after I made arrangements to rent Pop up shop in the area where I do my business and create some sales for back to school shopping I was prepared for my shipment And inventory and I already spent the money making arrangements all day to only find out at the end of the day **** decided to cancel my order. Said that he didn't like why I asked those questions and left me out to dry. keep in mind I'm paying them 3k and I didn't hesitate once. I just asked to be protected and he proceeded to cancel my order, I lost business and the funds used to rent Pop up shops from landlords can't be returned. I need my expenses paid. And my losses covered that Durvy.com crested by randomly deciding to cancel my shipment after I was told they sent out already. **** and lies. He was pulling a fast one and he got caught

    Business Response

    Date: 07/24/2024

    Customer has threatened legal action and we are under advice not to respond at this time.

    I see that is not a response that is acceptable from the ***** above.  We are more than happy to provide a response, but since legal recourse is being pursued from the customer, we find it best to wait.

     

     

Durvy Liquidation is NOT a BBB Accredited Business.

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