We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Plans

Valley Park Dental Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Plans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 24 Apr 2023 and again on 02 May 2023 I had appointments for a deep cleaning of my upper and lower teeth. Before any treatment I made sure that the provider was In-Network with my insurance company. They said yes. They had me sign a document that I was responsible for the $50 deductible that my policy required. After the work was done, I examined the bill and saw that the charge my account $150.00 for a laser Bacterial Reduction treatment that they now told me I was responsible for. I called my insurance provider, Anthem, to seek advice. Their agent said that an IN NETWORK provider should only charge for covered treatment, and if they elect to work outside of coverage, it must be absorbed by the provider, and not the patient. When I pointed this out to the dental office they said that I signed a paper that I was responsible for what the insurance company didn't cover. First of all, I was told that my signature was necessary for cover only my deductible, and secondly, at no time was I advised that the 'uncovered' treatment was not included in the normal covered procedure. Consequently, I felt that this was an unfair business practice and the provider should reimburse me for what I consider to be an overcharge.Again, I made if clear that I retained their service because they were In Network, and therefore they were not following the insurance company's pricing guideline. There was an over charge of $150.00

    Business Response

    Date: 10/31/2023

    RE: ID ******** -Customer complaint for repair issues seeking reimbursement
    We have received notification of this complaint and we will resolve this by reimbursing the customer for services rendered. Our office prides ourselves on quality care and we delivered that to the customer while following all legalities with billing. Customer was made aware of charges before treatment was rendered, signed consent for financial responsibility and was charged following all proper insurance protocol. We are reimbursing them the $150.00 they have requested so this can be resolved. Thank you.

    Customer Answer

    Date: 11/01/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Valley Park Dental Care is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.