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Business Profile

Recycling Services

St. Louis Composting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have consistently ordered compost from St. Louis composting for several years for my urban farm business. The last few times Ive ordered compost it has been heavily littered with trash. Early on when I have ordered compost from them the lady that I usually spoke with I have emphasized that I only wanted compost from the ********** location. This is for several reasons. One is because of the driver and the quality of the compost. One most of the drivers are rude and when asking them to bring the compost all the way on our farm site they give myself and others a hard time. Ive noticed and other urban farmers have also noticed the quality of the compost at other sites outside of the ***************** location have not been the same. I get a call before the ***************** location is even open stating that I was being delivered compost. This is odd because again they are even open yet. I call the number back and speak with someone and find out the compost isnt coming from the ***************** location. I state I will wait until the ***************** location has compost to get compost to my site. I was told and I quote When the order was put in they didnt let you know they were out of compost. I was told I was going to be charged a delivery or redelivery fee for not wanting the compost that wasnt coming from the ***************** location.

    Business Response

    Date: 06/27/2025

    Hi *****,

    Thank you for your feedbackwere very sorry this delivery didnt meet your expectations.
    All compost from our locations is held to the same quality standards, and deliveries are dispatched through our headquarters to ensure consistency. That said, we understand your concern and have added a note to your account to help us better accommodate your preference for the ***************** location when possible in the future.
    We issued a full refund for the compost and a half refund for the delivery when you contacted us at the time of delivery. Because the truck was already dispatched, we needed to retain part of the delivery fee to cover driver costs.
    We also want to clarify that, for safety reasons, our drivers must stay on paved surfaces and are not allowed to take risks that could damage your property or our trucks.
    Wed be happy to talk more if you believe there was an issue with product qualitywe take those concerns seriously and want to make it right.


    Thanks again for bringing this to our attention, and we hope to serve you better next time.


    Best,

    ***** ******

    Marketing Manager

    St. Louis Composting

    *********************************

St. Louis Composting is NOT a BBB Accredited Business.

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