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Business Profile

Vacation Rentals

Vacation Rental By Owner VRBO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, 2025, I made a reservation via the **** platform ID: ********* for May 22-May 26th 2025. The host, ***** ******* confirmed with me via text on May 20th that I was booked and ready to go and that I would receive a check in code the day of arrival. However, on May 22nd as I was enroute to this booking, he chose to claim that he accidentally double booked the property and that I now needed to find other accommodations. I was given **** support's number and told they could assist me. Rather, I had to pull over off the interstate and sit on a 30 minute hold for them to tell me really all they could is refund my initial payment and in the meantime while I had to wait for that to come through, I was responsible for finding my own new accommodations and submit for a up to 50% difference reimbursement claim. I was able to find another property, reservation ************** to check into that day. Per their email attached, I was covered and eligible for a refund of up to $771.84 on this new booking. They are now telling me that I not eligible for reimbursement due to the booking being made 24 hours before check in time. This is completely outrageous, deceptive, unfair, and not even outlined in the terms and conditions: ***************************************

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb *******, I booked and paid for a reservation through Affirm for a VRBO home in the amount of $2,793 for a 5 bedroom home in ****, **. On 3/11/25 I received a refund in the amount of $2,524 to Affirm. I sent a message to the host confirming I still had the reservation. She stated "yes I did, I just had to complete the payment." Which I had already paid **** directly. So, I contacted **** and found out the host only takes payments directly to a 3rd party, which I would not do and they were not able to accept payments from **** and the reservation was canceled. Their cancelation policy states that I am due a 100% refund which includes $269. This has been going on since 3/11 and they continue to refuse to refund my $269. This is a horrid company and I have contacted them many times. I have filed a claim also with ****** to try and get my money back that way as well.

Vacation Rental By Owner VRBO is NOT a BBB Accredited Business.

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