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Business Profile

Towing Company

Whan Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Whan Towing & Recovery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Whan Towing & Recovery has 2 locations, listed below.

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    • Whan Towing & Recovery

      10302 MO-52 Versailles, MO 65084

    • Whan Towing & Recovery

      613 W Newton St Versailles, MO 65084

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December my truck was towed by this company. They were taking it to the **** dealership. During the tow, the truck came off the bed and was damaged. They fixed it but it took until this past Friday to get it back. However the door won't lock. I've called them on this and they said they only work on the vehicles at night. They told me they would have to work it in and they would call me when they could get to it. I don't have any other transportation to get there and get back.

      Business Response

      Date: 02/24/2023

      We fixed her truck after it was damaged during the tow.   She took the truck and she was happy with it, and a couple of weeks later something was wrong and she wanted us fix that as well, but that is  beyond our control.  

      Customer Answer

      Date: 02/27/2023

      Complaint: ********



      I am rejecting this response because: I didnt realize the truck was not locked until the next day.  It wasnt 2 weeks later.  I called and explained to ***** what happened and when I left their shop and yes I was happy with the work but I want the door put back on the way it was when I brought it to them.  I need to have my door locked.  I feel extremely unsafe every time I leave my house.   I am giving you one fair chance before I have to take any other additional steps. I do not want to have to do that, I want to do it the nice way.  I hope you will work with me and get this straightened out the nice way without any problems.  I can take it to ****, I just want them to take care of their mistake that's all I ask.  I am willing to take it to **** and have it repaired and send the bill to your shop.  I had nothing to do with how my husband acted and lost his temper I'm not sure with what he said I just know he lost his temper.  My husband apologized for losing his temper. He is in the early stages of dementia.  I am going to work it out myself from now on. My husband did lose his temper and he apologizes but I dont think that has anything to do with my door locks being fixed.  I hope this can be resolved without needing to take any additional steps.





      Sincerely,



      ******* ****

    • Initial Complaint

      Date:10/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Whan towing damaged my vehicle while towing. When he unloaded it he damaged the right rear fender. And the air horn that is located inside the grill.   I didn't see it was damaged until he left. I called and got the dispatcher. They said that the owner would call but he never did. This occurred October 1st. The car is not drivable. I can't get an estimate. One place I talked to said it would be $300 for them to just look at it; we don't have many places down here that have a frame alignment equipment. They estimated approximately $7500. I have tried calling the business and they have hung up on me. I went there in person and he started cussing me out.

      Business Response

      Date: 11/14/2022

      We have pictures of pre existing damage to the vehicle, customer made an insurance claim and we provided the damage pictures to them. The insurance has not paid out on a false damage claim and the customer is continuing to harass me and my company.

      Customer Answer

      Date: 11/22/2022

      I am rejecting their response.  I was able to drive it to the car show and now it is not running.  They have not even seen my car.  I want them to fix it.  That is all.  

    Whan Towing & Recovery is NOT a BBB Accredited Business.

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