Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lesson learned. Do not assume that buying a vehicle from a dealer vs. an individual will afford you any protection from purchasing a vehicle with mechanical defects. We purchased a 2015 Honda CR-V from Lotspeich Automotive on 4/28/23. Within a month, the vehicle would intermittently not start. By the end of June, the vehicle would not start at all. I researched the possible problems & replaced the key fob battery & even the car battery. Over $700 later, my mechanic confirmed that it needed a new starter. I contacted the dealership & talked with our salesman and the used vehicle manager. They informed me that the starter is not covered under the powertrain warranty. I had already read the warranty details & understood that a starter is not covered; however, I would have expected any reputable dealer to stand behind the vehicles that they sell and at least guarantee that the darn thing will start less than 3 months after purchase. The lesson here is to please consider buying used vehicles from individuals. You will likely save $ on the commissions to the dealer & you (apparently) are just as likely to purchase a vehicle that needs repairs (not covered by the dealer) anyway.
  
  I would like to be reimbursed for the cost of replacing the starter.

  Business Response

  Date: 08/01/2023

  Lotspeich Automotive did provide a powertrain warranty on this
  vehicle as the customer is aware.  It
  would be impossible for our dealership to be able to predetermine if a starter would
  fail on a vehicle in one week, month or year. 
  As a company we place a powertrain warranty on vehicles to minimize the
  possible exposure a customer would have if something is to fail on the used
  vehicle they purchased from our dealership. 
  When purchasing a used vehicle, there will always be a risk of parts failure
  which unfortunately can never be predicted.
  

  As a matter of goodwill towards the customer in this
  situation we will be willing to offer $250.00. 

  Business Response

  Date: 10/10/2023

  we will issue the customer a $250 check out of goodwill and we consider any issue with this customer to be closed. 

  Customer Answer

  Date: 10/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. How do I receive the $250 offered by the business? Will they just automatically mail a check to me? What specific action, if any, do I need to do in order to receive their offer?
  
  
  
  Sincerely,
  
  
  
  ****** *****