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Business Profile

Plumber

Heggemann Plumbing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Heggemann Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Heggemann Plumbing has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company replaced a water heater on 10/27/22. On 4/7/25, i noted corrosion on the supply side of the water heater and called the company, as the water heater was too new to corrode so soon. on 4/17/25 *** from Heggemann came out and replaced the piping that was corroded. He said it was a "manufacturing error" and needed more threading. He said, This is too new to happen. He made the repairs said it shouldnt corrode again as he made more threading and deeper grooves. He said, Since this was just replaced recently, there is no charge, it's only been 2 years. He gave me no bill or receipt. On 5/9/25 I received a bill from Heggemann in the amount of $367.27 and to pay now. I sent a letter explaining that the technician said there was no charge because it was a manufacturing error. I received no response to my letter but did receive an overdue notice. I called and spoke with an employee named *******, who was extremely rude and refused to remove the charges. I asked to speak to either the manager or the owner and she told me she was both. I know now that she is neither. Since the water heater is too new to have corroded the way it did, and the fact that *** the technician told me there would be no charge, I dont believe I should have to pay anything.

      Business Response

      Date: 06/24/2025

      This complaint has been resolved with the customer - we removed the invoice.

      Customer Answer

      Date: 06/25/2025

      Thank you so much for your help!  The company removed the invoice charge, and rightfully so, since the water heater was still under warranty.  I appreciate all your help!  Ginny Meiners-Schulz

    Heggemann Plumbing is NOT a BBB Accredited Business.

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