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Business Profile

Dentist

Lighthouse Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lighthouse Dental started my treatment in Feb 2024. I requested upper and lower partials. Instead of receiving full replacement of missing teeth on the upper left, I received 2 where there should have been 3. On the lower partials, I received 2 teeth on both sides where there should have been 3 on both sides. This malpractice was disputed by office staff who yelled and argued with me when I expressed my disappointment in the outcome. This office has a limited qualified staff. I have filed a complaint with my insurance. The customer service representative was extremely threatening to me. Very unprofessional.

    Business Response

    Date: 11/13/2024

    We tried everything we could to rectify this situation with *****. We also tried to schedule the patient to complete her treatment and she no call no showed to one of them and cancelled the other appointments. We offered her and her insurance a refund and she requested the partial instead of the refund. We mailed the package to the patient, per her request, on 11/13/2024. It was mailed with insurance coverage and a signature required upon delivery. Attached you will find the email between the office and ***** where she requested the partial be mailed instead of the refund, the document she signed, the receipt from the post office, and the photos of the package that was mailed. 

Lighthouse Dental is NOT a BBB Accredited Business.

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