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Business Profile

New Car Dealers

Modern Auto
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My truck was experiencing electrical issues and was towed to Modern Auto for repairs. The tow driver took pictures with his phone upon dropping my truck off. Several days later when the truck was repaired I picked it up from the dealership. I noticed the rear window was partially lowered and would not respond to the switch. I took the truck back to the dealership and was told the window had slipped off track. Getting it repaired was not an option since the window was all the way down by that point. The charge was roughly$600 for the window off track issue. My rear window was working fine and in the full up position when I dropped the truck off for initial repairs, confirmed by tow driver pictures. The window issue only became an issue while Modern Auto was in possession of my truck. I spoke to the service manager and was told they are not responsible for my property while it is in their care. I tried to explain if I took my watch to a jeweler for cleaning and the second hand broke, who would be responsible for repairing the second hand? I was told they don't repair watches and I was essentially dismissed. The so called customer service is abysmal.

    Business Response

    Date: 07/08/2025

    Good afternoon,

     I apologize for the experience you had while Modern Auto Company was in possession of your vehicle. If you could, please email me at *********************************** so that we can come to a resolution for your issue. I have already pulled the service history and have copies of the repairs that were done last week. Could you provide me with the pictures from the tow company so that I may attach them to your file? I look forward to hearing from you so that we can resolve this matter promptly. 

     

    ******* ********

    ***********************************

    Customer Answer

    Date: 07/11/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    **** ******

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